CWBerube 0 Posted August 7, 2015 Share Posted August 7, 2015 Hello, we recently installed ERA 6 and later assigned that system a different IP address. After that, all remote push installations from the ERA console fail with the same error. Error: CSystemConnectorModule [Thread dd0]: Software installation failed: GetFile: Failed to connect to HTTP proxy server 'IP-ADDRESS' (port: 3128) This IP-ADDRESS portion is the old IP. I have tried rebooting the server \ creating new Agent Live Installers (which install fine and those systems are seen as "Managed" in ERA) \ deleting & creating a new installation client task. What changes are required on the server to stop the new installations from failing at that point? Something somewhere is stuck and not purging the old IP. Is it related to the server SSL Certificate? From every area of the server configuration I see nothing in there about an IP address, only the hostname or FQDN which has not changed. At this time I am unable to perform anymore client installations and am at a point where I think I should uninstall everything and go back to V5. I have never had so much trouble with an ESET product. Thank you! Link to comment Share on other sites More sharing options...
BlackLabTechs 0 Posted September 2, 2015 Share Posted September 2, 2015 CW - Did you find a resolution to this issue? I'm having the same exact problem on a new install. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 3, 2015 Administrators Share Posted September 3, 2015 The error reads that it's a connection to HTTP proxy that failed, not a connection to ERAS. If you had an http proxy installed on the same server, make sure that it's now correctly configured in the Agent Live installer. You can create an agent and ESET Security product policies, each with correct proxy settings configured so that both the agent and Endpoint can download updates from ESET's repository via the proxy. Link to comment Share on other sites More sharing options...
BlackLabTechs 0 Posted September 3, 2015 Share Posted September 3, 2015 Yes, resolved the proxy issue and voila - everything is working like a champ! thanks! Link to comment Share on other sites More sharing options...
PuterCare 3 Posted September 22, 2015 Share Posted September 22, 2015 I had the same problem and fixed it by going to admin, policies, RA Agent - HTTP Proxy Usage, edit and change the old IP to the new value. Appears to be working now Link to comment Share on other sites More sharing options...
Binh 0 Posted October 7, 2015 Share Posted October 7, 2015 Hi All, I have the same error due to I changed IP address. If I changed IP address (DHCP, demo lab), which function will I change in ERAS? Thanks Link to comment Share on other sites More sharing options...
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