ugly 3 Posted July 11, 2013 Share Posted July 11, 2013 Big surprise after installed EMS on a Samsung Galaxy S2 with latest Android. All went great until I played with phone stock task manager (long press home key) and , that way ,"cleaned" EMS. After doing that you will have no antivirus protection !!!! Tested several times. This is a big NO for me. I can't use an mobile security so easy to disable. Link to comment Share on other sites More sharing options...
Bart 4 Posted July 12, 2013 Share Posted July 12, 2013 is it Rooted device ? Link to comment Share on other sites More sharing options...
ugly 3 Posted July 12, 2013 Author Share Posted July 12, 2013 is it Rooted device ? No , genuine Android 4.1.2. Link to comment Share on other sites More sharing options...
Janus 210 Posted July 13, 2013 Share Posted July 13, 2013 Hey ugly Had you, password protection enabled? I mean, had you password protect your device? If yes then it should not be so easily uninstalled. No matter what, then it should not be so easy to shut down EMS. It would be nice if other users/Eset staff could confirm your findings. Maybe if Eset Mobile Security had "Captcha" installed, to confirm that a program shut down is the intention, would hopefully help regarding this issue. Regards, Janus Link to comment Share on other sites More sharing options...
ugly 3 Posted July 13, 2013 Author Share Posted July 13, 2013 Hey ugly Had you, password protection enabled? I mean, had you password protect your device? If yes then it should not be so easily uninstalled. No matter what, then it should not be so easy to shut down EMS. It would be nice if other users/Eset staff could confirm your findings. Maybe if Eset Mobile Security had "Captcha" installed, to confirm that a program shut down is the intention, would hopefully help regarding this issue. Regards, Janus EMS is password protected. It's strange there is no warning that you are unprotected. I was expecting even a change in the eye color displayed in status bar. I hope someone from the ESET staff will give us a point of view. Link to comment Share on other sites More sharing options...
Tor 2 Posted July 13, 2013 Share Posted July 13, 2013 Same issue, on the same type of phone Samsung Galaxy S III (Android 4.1 Jelly Bean ). Uninstalled EMS, for now, until eset staff is back from weekend.( other forums like Emsisoft have always staff available, even week-ends) This forum is just like a desert in the week-ends. Link to comment Share on other sites More sharing options...
Vignesh Raja 1 Posted July 15, 2013 Share Posted July 15, 2013 (edited) Yes this happens even on Xperia S(ICS). When we close EMS via task manager it stops all eset services including Anti Spam(Call Blocking). If we again start Eset is shows " Loading Components, Standby". I previously thought that closing EMS from task manager only closes UI but actually it is stopping all eset services. Edited July 15, 2013 by Vignesh Raja Link to comment Share on other sites More sharing options...
ugly 3 Posted July 15, 2013 Author Share Posted July 15, 2013 (edited) IMO this is a serious security flaw. No answer from ESET ?! On wilders they said this is ESET Support Forum .... Doesn't look like. Edited July 15, 2013 by ugly Link to comment Share on other sites More sharing options...
Roadrunner 0 Posted July 19, 2013 Share Posted July 19, 2013 Even though, if this is a real problem or not, does it not then at least, deserve an answer. 11 days without an answer, and with 4 eset users posting for an answer. This is a very arrogant attitude, and I may wonder, what happens when I need help? When I see something like this, then it is not motivating me to renew my license, when times is up. Do you, Eset really live security? Link to comment Share on other sites More sharing options...
ugly 3 Posted July 22, 2013 Author Share Posted July 22, 2013 Marcos and Aryeh , ESET moderators , are active in this forum but no answer here about a serious issue. Probably EMS shows little interest in company even if this is a paid app. Inexplicable. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted July 23, 2013 Administrators Share Posted July 23, 2013 It was confirmed that is an Android system flaw which affects all software vendors and only Google can fix it. Link to comment Share on other sites More sharing options...
ugly 3 Posted July 24, 2013 Author Share Posted July 24, 2013 It was confirmed that is an Android system flaw which affects all software vendors and only Google can fix it. Thank you for an answer,Marcos. There must be a solution for that as I can give you a few examples of other mobile security not affected by task manager. Probably you can restart it imediately after been killed (like system processes do). And make that eye icon in the notification bar change color when something in not working. Link to comment Share on other sites More sharing options...
Guest Богдан Posted July 27, 2013 Share Posted July 27, 2013 Ems 2beta тоже сюда относится? Link to comment Share on other sites More sharing options...
Arakasi 549 Posted July 27, 2013 Share Posted July 27, 2013 I can confirm this issue. Will be attaching a screen. This is a paid security app. I have noticed this for months now and assumed it was normal. I hope to get a confirmation here, or possibly at Blackhat. I am in no hurry as Eset does an excellent job of catching bad apps the moment i download and install, telling me to remove them immediately and starting the uninstall for me. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted July 27, 2013 Share Posted July 27, 2013 (edited) The following attached screen, is what i get when i select Eset from the Android pull down menu after running a task manager or clearing from default task manager with android. Does this mean its not actively protecting until i launch it again ? Would be nice to have clarification on whether its still protecting or if this is just a GUI launch. Also is this truly a task kill that's stopping services? We should be able to come up with a fix for this also from process termination defending ! Edited July 27, 2013 by Arakasi Link to comment Share on other sites More sharing options...
ESET Insiders puff-m-d 120 Posted July 27, 2013 ESET Insiders Share Posted July 27, 2013 Hello, I have seen the above attached image numerous times myself when opening the GUI on my Android phone. I also would like to know what it means... Link to comment Share on other sites More sharing options...
ugly 3 Posted July 27, 2013 Author Share Posted July 27, 2013 Do yourself a test. Kill EMS with task manager and , after that, install an Eicar test from Google Play. It will pass undetected. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted July 27, 2013 Share Posted July 27, 2013 (edited) Ok well i can refrain from frequently using task manager. If this is indeed a google issue. Show me where to raise he** against them to provide a fix. Thanks ugly & eset. **update I also noticed that if i use the back button instead of the home button to exit. I receive the loading EMS components again every time. Very curious on that as well. Home button vs Back button ? Thanks again. Specs: Samsung Galaxy III - Verizon (SCH-i535.10) - Android 4.1.2 [kernal:3.0.31-1152558] Edited July 27, 2013 by Arakasi Link to comment Share on other sites More sharing options...
ugly 3 Posted July 28, 2013 Author Share Posted July 28, 2013 I just start testing ESET Mobile Security 2 BETA and this one is doing a very good job in protecting from being disabled. Maybe ESET is expecting to launch the new version to fix the problem. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted July 28, 2013 Share Posted July 28, 2013 I just start testing ESET Mobile Security 2 BETA and this one is doing a very good job in protecting from being disabled. Maybe ESET is expecting to launch the new version to fix the problem. Wow, i cant find it on play store or by using the qr scanner. Is it gone and over now ? That would make me a little disgruntled i cannot obtain it now until RC or Rp version. I have active sub on #1. Oh well Maybe i can swindle a link from someone. Link to comment Share on other sites More sharing options...
ESET Insiders puff-m-d 120 Posted July 28, 2013 ESET Insiders Share Posted July 28, 2013 Hello, Do not feel bad as when I saw the post about EMS 2 beta above, I searched very thoroughly both the ESET site and the Play Store but could not find it... Link to comment Share on other sites More sharing options...
Arakasi 549 Posted July 28, 2013 Share Posted July 28, 2013 (edited) Hello, Do not feel bad as when I saw the post about EMS 2 beta above, I searched very thoroughly both the ESET site and the Play Store but could not find it... Well... I found the download for it through a 3rd party site. However Eset has shutdown activation servers for the product as well. So don't take that route. I trust Eset will push it out soon. I also trust they wont let us paid users go without some sort of help from this whole debacle, assuming ver2 is better and does not crash. Trust me i will be passing some of this info along to Eset . Thanks kent & ugly for feedback Thanks eset staff Edited July 29, 2013 by Arakasi Link to comment Share on other sites More sharing options...
ugly 3 Posted July 28, 2013 Author Share Posted July 28, 2013 (edited) I found it on google play https://play.google.com/store/apps/details?id=com.eset.ems2 Activate until 27/08/2013. Edited July 28, 2013 by ugly Link to comment Share on other sites More sharing options...
ugly 3 Posted July 28, 2013 Author Share Posted July 28, 2013 I spoke too soon. Unfortunately I managed to kill EMS 2 BETA process with phone task manager and install ,undetected ,an EICAR test. Too bad. Hope this will be fix until release. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted August 3, 2013 Share Posted August 3, 2013 Its all been fixed for me. I'm assuming Tuesday Google had some form of update I can tell by my other apps. Link to comment Share on other sites More sharing options...
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