Slawomir Skupien 0 Posted December 6, 2023 Share Posted December 6, 2023 Hi, We have a GIGABYTE Z790 AORUS ELITE DDR4 motherboard in our PC. When trying to run ESET FDE, the computer fails to boot after enabling the encryption option. A message in the system informs that the computer must be restarted to start encryption. After restarting the computer, you only see a black screen and nothing happens. After restarting, we receive the following messages in the ESET FDE logs: [2023-11-29 08:06:32.575] [inspector] [error] [4284] Failed to boot from safe start [2023-11-29 08:06:32.575] [inspector] [error] [4284] Encryption has failed previously so we will not continue Is it possible to set SecureBoot in the BIOS so that the computer starts the Pre-boot window after a restart forced by EFDE? There was a similar problem in the past on Lenovo and Surface laptops, but here the problem is a bit more complex. Technical support can't help me for over a week Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted December 6, 2023 ESET Staff Share Posted December 6, 2023 Hi @Slawomir Skupien, Do you have a case number you can provide me with to take a look? Because I would like to see a copy of the following logs: https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool but if you already provided this sort of information via the case you have with support I can acquire it there instead. Thank you. Link to comment Share on other sites More sharing options...
Slawomir Skupien 0 Posted December 6, 2023 Author Share Posted December 6, 2023 I have only case number from local support: 01431749 Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted December 6, 2023 ESET Staff Share Posted December 6, 2023 Hi @Slawomir Skupien, I have seen your PM, I shall converse with you from here on out Link to comment Share on other sites More sharing options...
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