Pete12 2 Posted December 4, 2023 Share Posted December 4, 2023 " despite the errors being logged "............I like a clean eventlog , always trying to keep it clean , so I do hope these errors will be fixed soon ! Quote Link to comment Share on other sites More sharing options...
Pete12 2 Posted December 8, 2023 Share Posted December 8, 2023 On 12/4/2023 at 6:23 PM, Pete12 said: " despite the errors being logged "............I like a clean eventlog , always trying to keep it clean , so I do hope these errors will be fixed soon ! btw; made a support-ticket and have to wait for working solution . So far , nothing , only uninstall completely , tried this already , no luck ! I still dont understand why (?) its not been fixed .......... Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,091 Posted December 8, 2023 Administrators Share Posted December 8, 2023 3 hours ago, Pete12 said: I still dont understand why (?) its not been fixed .......... We have reached out to Microsoft and waiting for them to comment on the issue since it's caused by a Windows update. Quote Link to comment Share on other sites More sharing options...
idahosurge 0 Posted December 12, 2023 Share Posted December 12, 2023 I was updated to v17.0.15.0 last week and immediately started getting Event ID 19 logged every time my PC starts or reboots. Above Marcos states this is caused by MS Update KB5032189. The problem with this statement is that I do not seem to have this update installed. Below is my Win 10 Version information and my update history as of this morning. Note in update history KB 5032189 is not listed. I did not include a screenshot for "Other Updates" history, but it is also not listed there. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,091 Posted December 12, 2023 Administrators Share Posted December 12, 2023 10 minutes ago, idahosurge said: Below is my Win 10 Version information and my update history as of this morning. Note in update history KB 5032189 is not listed. It can be included in an update rollup. I installed particular updates one by one until I narrowed it down to the above update KB2032189. Aryeh Goretsky 1 Quote Link to comment Share on other sites More sharing options...
idahosurge 0 Posted December 12, 2023 Share Posted December 12, 2023 Thanks for the explanation Marcos! Quote Link to comment Share on other sites More sharing options...
jocking 0 Posted December 13, 2023 Share Posted December 13, 2023 A new update just dropped today, KB5033372. It had no effect on the issue. Quote Link to comment Share on other sites More sharing options...
Pete12 2 Posted December 13, 2023 Share Posted December 13, 2023 20 minutes ago, jocking said: A new update just dropped today, KB5033372. It had no effect on the issue. So, this annoying id=18 and id=19 still present in the eventlogs..........😖 Quote Link to comment Share on other sites More sharing options...
Pete12 2 Posted December 18, 2023 Share Posted December 18, 2023 (edited) Just noticed a new ESET-update ; 17.0.16 Have to know if this update ( finally !) is the solution of this forum !!!! If id=18 and id=19 again appears in our eventlogs , will not install...........🤨 Any changelog of this version ; 17.0.16 ....?? Edited December 18, 2023 by Pete12 Quote Link to comment Share on other sites More sharing options...
Pete12 2 Posted December 18, 2023 Share Posted December 18, 2023 Ok , updated from 16 version to this latest 17.0.16 , rebooted ! Conclusion ; still no solution !!! id=18 and id=19 keeps showing up in our eventlogs !! Went back to 16.2.15 ( again) no eventlog-errors with this version. We are very dissapointed , still(!!) no solution for this forum-item !! So we have to cancell ( again !) to update from the 16.2.15 ............ Wonder WHEN (!!) this problem ( eventlog-errors ; id=18 and 19 ) will be resolved..........!! 🤨 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,091 Posted December 18, 2023 Administrators Share Posted December 18, 2023 1 hour ago, Pete12 said: Ok , updated from 16 version to this latest 17.0.16 , rebooted ! Conclusion ; still no solution !!! id=18 and id=19 keeps showing up in our eventlogs !! Went back to 16.2.15 ( again) no eventlog-errors with this version. We are very dissapointed , still(!!) no solution for this forum-item !! So we have to cancell ( again !) to update from the 16.2.15 ............ Wonder WHEN (!!) this problem ( eventlog-errors ; id=18 and 19 ) will be resolved..........!! 🤨 We are waiting for Microsoft to respond and provide information on the root cause of the errors brought by a specific Windows update. Quote Link to comment Share on other sites More sharing options...
Pete12 2 Posted December 22, 2023 Share Posted December 22, 2023 Ok, we have to wait for a working solution , wich will keep our eventlogs clean ! So , we will stay at the 16.2.15 version . Can you , please, tell us how long we can use this version ? Will wait for your answer . Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,091 Posted December 23, 2023 Administrators Share Posted December 23, 2023 19 hours ago, Pete12 said: So , we will stay at the 16.2.15 version . Can you , please, tell us how long we can use this version ? According to https://support-eol.eset.com/en/policy_home/product_tables.html, v16 will remain in limited support until November 2024. Quote Link to comment Share on other sites More sharing options...
Pete12 2 Posted December 23, 2023 Share Posted December 23, 2023 " November 2024 " ..............ok, thanks Marcos ! Guess it will be fixed before November 2024 ............🤔 Quote Link to comment Share on other sites More sharing options...
Zardoc 4 Posted December 26, 2023 Author Share Posted December 26, 2023 @Marcos, I am installing a lot of NOD32 on my customer's machines. Despite the error message, is there something that is preventing the antivirus from doing it's job properly ? In other words, can a user run it without any issues ? If not, how do I keep the software from upgrading to v17 ? Thanks Quote Link to comment Share on other sites More sharing options...
x7007 4 Posted January 4 Share Posted January 4 (edited) same errors, also ESET Firewall didn't want to run at all, stayed red all the time, couldn't enable it. also couldn't export the eset settings from the import/export from the main menu After I tried to update to Pre-Release it instantly fixed , firewall running green and export works. Also by the time nothing worked with eset Windows wanted to update it's Anti-Spyware update engine thingy. so it's clearly it didn't detect eset at all. Edited January 4 by x7007 Quote Link to comment Share on other sites More sharing options...
Zardoc 4 Posted January 4 Author Share Posted January 4 I must say that first I am very upset that Marcos did not follow up on my question. I am a long time customer and I re-sell the AV to many users. Now, I need a straight answer from someone. Does this anti Virus version work properly event though it is popping up error messages ? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,091 Posted January 4 Administrators Share Posted January 4 We are not aware of any negative effects of the errors on protection or ESET's features and functionalities. Please remember that this is a forum, not a ticketing system that would show a reminder if a particular question was left unanswered for a longer time. While we do our best to answer everything in a timely manner, some posts may rarely escape our attention. Therefore we kindly ask you to re-post your question or drop me or another moderator a private message with a reminder if you chase a response. Quote Link to comment Share on other sites More sharing options...
x7007 4 Posted January 4 Share Posted January 4 @MARCOS why did you delete my message?? ESET is not working I uninstalled it and I can't use it at all now, wasted 4 hours and made my computer futile for this time! and you without reason deleting my message like it shows ESET WORKS? it doesn't work! Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,091 Posted January 4 Administrators Share Posted January 4 8 minutes ago, x7007 said: @MARCOS why did you delete my message?? ESET is not working I uninstalled it and I can't use it at all now, wasted 4 hours and made my computer futile for this time! and you without reason deleting my message like it shows ESET WORKS? it doesn't work! I didn't delete it. It was moved to https://forum.eset.com/topic/39366-issues-with-network-connectivity-and-freezing as it's unrelated to the errors discussed in this topic. Quote Link to comment Share on other sites More sharing options...
Pete12 2 Posted January 4 Share Posted January 4 I ( and we ! ) just cant understand WHY (!!!) its taking so much time ,before all these problems with latest update (??!) will be fixed .............. Im a ESET-customer for a very long time , never had all these update-problems before ! WHATS THE MATTER ?? ESET is losing very much customers with these "updates " ! Im also thinking of stepping out and looking for more reliable anti-virus/firewall software , without all these headaches .......... PLEASE , SOLVE IT ..........🙏 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,091 Posted January 4 Administrators Share Posted January 4 I have already mentioned that we have reached out to Microsoft to look into the issue since the errors started to be logged after one of their Windows updates. We investigated it but didn't find any issues on our end. Quote Link to comment Share on other sites More sharing options...
Pete12 2 Posted January 4 Share Posted January 4 We are having many problems ( not just me ) with this latest update , made by ESET , so we may expect ESET will solve /undo this "disaster"-update also ! Please, understand ESET will lose lots of customers ( including me too ) if the solution will take too much time ......... Quote Link to comment Share on other sites More sharing options...
Pete12 2 Posted January 4 Share Posted January 4 4 minutes ago, Pete12 said: We are having many problems ( not just me ) with this latest update , made by ESET , so we may expect ESET will solve /undo this "disaster"-update also ! Please, understand ESET will lose lots of customers ( including me too ) if the solution will take too much time ......... btw ; wy not "roll-back " to a good , solid working version........??! Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,091 Posted January 4 Administrators Share Posted January 4 11 minutes ago, Pete12 said: We are having many problems ( not just me ) with this latest update Please name the other problems so that we can comment on it. If there are really any, it is our goal to fix them as soon as possible. Quote Link to comment Share on other sites More sharing options...
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