Cubex Group 0 Posted April 18 Share Posted April 18 We have two new Dell Optiplex 7010 machines with 13th-generation i5 chips. Both machines have started (in the past few days) to experience BSODs, and when looking at Crash Dumps, both machines reference em006_64 as the problematic DLL - which is ESET-related. Is anyone else seeing this issue or have any level of resolution to this? Would a roll-back help? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,082 Posted April 18 Administrators Share Posted April 18 Please provide a kernel or complete memory dump from the crash as well as logs collected with ESET Log Collector. Quote Link to comment Share on other sites More sharing options...
Cubex Group 0 Posted April 18 Author Share Posted April 18 Will do - attach here? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,082 Posted April 18 Administrators Share Posted April 18 The dump will be probably quite big so you'd better compress it, upload it to a safe location (e.g. OneDrive, Dropbox, etc.) and drop me a private message with a download link. Quote Link to comment Share on other sites More sharing options...
Cubex Group 0 Posted April 18 Author Share Posted April 18 Sent. Quote Link to comment Share on other sites More sharing options...
Durango747 0 Posted April 23 Share Posted April 23 Yes, recently I have seen this on a new Dell Windows 11 Pro Latitude laptop, Dell Inspiron and OptiPlex PCs. Still no solution. Using ESET antivirus version 17.0.16.0 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,082 Posted April 23 Administrators Share Posted April 23 9 minutes ago, Durango747 said: Yes, recently I have seen this on a new Dell Windows 11 Pro Latitude laptop, Dell Inspiron and OptiPlex PCs. Still no solution. Using ESET antivirus version 17.0.16.0 Please provide a kernel or better complete memory dump from a crash to determine the cause of the issue. The dumps provided by Cubex Group did not show ESET being the culprit but we're still analyzing them. Quote Link to comment Share on other sites More sharing options...
Chas4 8 Posted April 23 Share Posted April 23 @Marcos Is that an older version of the ESET software installed? Quote Link to comment Share on other sites More sharing options...
itman 1,662 Posted April 23 Share Posted April 23 (edited) On 4/18/2024 at 11:30 AM, Cubex Group said: both machines reference em006_64 as the problematic DLL - which is ESET-related. Em006_64.dll is Eset's anti-stealth; i.e. rootkit scanner, module. Makes sense this might be the source of Win blue screening. As a temporary workaround, disable Eset anti-stealth option and see if that stops the blue screens. -EDIT- Looks like Eset removed the ability to disable anti-stealth via GUI option in later versions. Edited April 23 by itman Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,082 Posted April 23 Administrators Share Posted April 23 4 hours ago, Chas4 said: @Marcos Is that an older version of the ESET software installed? V11.0.2044 is the latest version of ESET Endpoint products for Windows. 4 hours ago, itman said: -EDIT- Looks like Eset removed the ability to disable anti-stealth via GUI option in later versions. Not really, it was a redundant setting controlling an obsolete way of hooking that was not supported on modern Windows systems anyways. Quote Link to comment Share on other sites More sharing options...
Israeli 8 Posted April 23 Share Posted April 23 13 hours ago, Durango747 said: Yes, recently I have seen this on a new Dell Windows 11 Pro Latitude laptop, Dell Inspiron and OptiPlex PCs. Still no solution. Using ESET antivirus version 17.0.16.0 Try the current version 17.1.11.0 instead. Quote Link to comment Share on other sites More sharing options...
Chas4 8 Posted April 24 Share Posted April 24 11 hours ago, Marcos said: V11.0.2044 is the latest version of ESET Endpoint products for Windows. I asked as this was the home user versions, so I guess this was just in the wrong forum section Quote Link to comment Share on other sites More sharing options...
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