zathras 1 Posted November 16, 2023 Share Posted November 16, 2023 7 minutes ago, Marcos said: It should be enough to deactivate the product from ESET HOME and reactivate it. We're working on a solution so that this step won't be necessary. I'd also mention that not all licenses are affected and my license file contained the necessary information about the owner account ID after upgrade to v17. Thanks... that did the trick and the message is gone. Link to comment Share on other sites More sharing options...
DanielB 0 Posted November 16, 2023 Share Posted November 16, 2023 Same here. deactivating the product from ESET HOME and reactivating it did not solve the problem. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted November 17, 2023 Administrators Share Posted November 17, 2023 2 hours ago, DanielB said: Same here. deactivating the product from ESET HOME and reactivating it did not solve the problem. Please provide logs collected with ESET Log Collector. Chas4 1 Link to comment Share on other sites More sharing options...
DanielB 0 Posted November 17, 2023 Share Posted November 17, 2023 (edited) 5 hours ago, Marcos said: Please provide logs collected with ESET Log Collector. Sent the log file via a PM Edited November 17, 2023 by DanielB Link to comment Share on other sites More sharing options...
DanielB 0 Posted November 20, 2023 Share Posted November 20, 2023 Hey @Marcos Any news on how to fix this? Link to comment Share on other sites More sharing options...
1lor 0 Posted December 14, 2023 Share Posted December 14, 2023 I'm getting this issue on both my computers What do we do here? Link to comment Share on other sites More sharing options...
Chas4 8 Posted December 14, 2023 Author Share Posted December 14, 2023 53 minutes ago, 1lor said: I'm getting this issue on both my computers What do we do here? As a work around remove it via ESET Home then ESET will prompt to to activate and you can activate it again Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 14, 2023 Administrators Share Posted December 14, 2023 58 minutes ago, 1lor said: I'm getting this issue on both my computers What do we do here? What is your public license ID? (XXX-XXX-XXX) Link to comment Share on other sites More sharing options...
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