Verify subscription in ESET Home prompt in ESET

[zathras 1]

7 minutes ago, Marcos said:

It should be enough to deactivate the product from ESET HOME and reactivate it. We're working on a solution so that this step won't be necessary. I'd also mention that not all licenses are affected and my license file contained the necessary information about the owner account ID after upgrade to v17.

Thanks... that did the trick and the message is gone.

[DanielB 0]

Same here.

deactivating the product from ESET HOME and reactivating it did not solve the problem.

[Marcos 5,458]

2 hours ago, DanielB said:

Same here.

deactivating the product from ESET HOME and reactivating it did not solve the problem.

Please provide logs collected with ESET Log Collector.

[DanielB 0]

5 hours ago, Marcos said:

Please provide logs collected with ESET Log Collector.

Sent the log file via a PM

Edited November 17, 2023 by DanielB

[DanielB 0]

Hey @Marcos

Any news on how to fix this?

[1lor 0]

I'm getting this issue on both my computers What do we do here?

[Chas4 11]

53 minutes ago, 1lor said:

I'm getting this issue on both my computers What do we do here?

As a work around remove it via ESET Home then ESET will prompt to to activate and you can activate it again

 

[Marcos 5,458]

58 minutes ago, 1lor said:

I'm getting this issue on both my computers What do we do here?

What is your public license ID? (XXX-XXX-XXX)