Client can not communicate Eset Protect Cloud via server Eset Bridge.

[eornate 3]

Hi everyone,

Today i've test the lab : deploy ESET PROTECT CLOUD for OFFLINE ENVIRONMENT.

My diagram : EPC <-> SERVER ESET BRIDGE ,<-> clients offline(no access to internet, just communication with EPC via SERVER ESET BRIDGE).

My client are : win 10 and win 7.

I created policy for Agent comunication with EPC via SERVER ESET BRIDGE.

Client WIN10: everything ok, client can communicate with EPC .

Client WIN7 : not work, client can not communicate with EPC.

 

[eornate 3]

Information of these clients.

[eornate 3]

Everybody have ever seen this issue ? I don't know why the client win7 can not communication with EPC via Eset Bridge ( although endpoint on this win 7 can update via Eset bridge) .As the log i saw : "Remote certificate not trusted by this agent" but when i add gateway for this win7, it can communication with EPC.

Thanks all.

[Marcos 5,085]

The server certificate is not trusted by the agent.  Make sure that "Digicert Global Root G2" certificate is present in the system Trusted Root certificate store.

[eornate 3]

On 8/23/2023 at 6:21 PM, Marcos said:

The server certificate is not trusted by the agent.  Make sure that "Digicert Global Root G2" certificate is present in the system Trusted Root certificate store.

Thanks your advice, it's working now.