eornate 4 Posted August 21, 2023 Share Posted August 21, 2023 Hi everyone, Today i've test the lab : deploy ESET PROTECT CLOUD for OFFLINE ENVIRONMENT. My diagram : EPC <-> SERVER ESET BRIDGE ,<-> clients offline(no access to internet, just communication with EPC via SERVER ESET BRIDGE). My client are : win 10 and win 7. I created policy for Agent comunication with EPC via SERVER ESET BRIDGE. Client WIN10: everything ok, client can communicate with EPC . Client WIN7 : not work, client can not communicate with EPC. Link to comment Share on other sites More sharing options...
eornate 4 Posted August 22, 2023 Author Share Posted August 22, 2023 Information of these clients. Link to comment Share on other sites More sharing options...
eornate 4 Posted August 23, 2023 Author Share Posted August 23, 2023 Everybody have ever seen this issue ? I don't know why the client win7 can not communication with EPC via Eset Bridge ( although endpoint on this win 7 can update via Eset bridge) .As the log i saw : "Remote certificate not trusted by this agent" but when i add gateway for this win7, it can communication with EPC. Thanks all. Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,397 Posted August 23, 2023 Administrators Solution Share Posted August 23, 2023 The server certificate is not trusted by the agent. Make sure that "Digicert Global Root G2" certificate is present in the system Trusted Root certificate store. Link to comment Share on other sites More sharing options...
eornate 4 Posted August 25, 2023 Author Share Posted August 25, 2023 On 8/23/2023 at 6:21 PM, Marcos said: The server certificate is not trusted by the agent. Make sure that "Digicert Global Root G2" certificate is present in the system Trusted Root certificate store. Thanks your advice, it's working now. Peter Randziak 1 Link to comment Share on other sites More sharing options...
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