torvidar 0 Posted November 17, 2014 Share Posted November 17, 2014 Hello everyone.. I have migrated my installation from an old ser to a vmware server, an it looks like it is working ok. Clients are connected and gets updates from the new server and i can do remote installs without any errors, but one thing is not working... When i am trying to log in to the webadmin it does not approve of my password... i cant log in. The "normal" console is working ok and i can log in as usual and also with AD users from one spesial group... see attachments.. Anyone have any idea what i have done wrong... Best regards Tor Vidar Berg Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 28, 2014 Administrators Share Posted November 28, 2014 Please contact Customer care as the screen shots are from the new ERA v6.x. If you forgot the password, you'll need to reinstall ERA. Link to comment Share on other sites More sharing options...
torvidar 0 Posted November 28, 2014 Author Share Posted November 28, 2014 I have the password and it is working in the console, it is even set up With domain login so i can log in With anyone who is a member of the selected domain Group.... it is Version 5.2.22.0 Tor Vidar Berg Link to comment Share on other sites More sharing options...
rugk 397 Posted November 29, 2014 Share Posted November 29, 2014 (edited) the screen shots are from the new ERA v6.x. it is Version 5.2.22.0 So who tells the truth? As you can read in the Changelog the newest version is 5.2.22.0 and there is no Beta released yet. (at least I didn't see it and in this business beta section aren't much information about this too...) So... Where/How do you get it? Or can you prove that you're not using - the unreleased - version 6? Edited November 30, 2014 by rugk Link to comment Share on other sites More sharing options...
Arakasi 549 Posted November 30, 2014 Share Posted November 30, 2014 Because..... My 5.2.22 does not look like that, or have a login domain option. Link to comment Share on other sites More sharing options...
torvidar 0 Posted November 30, 2014 Author Share Posted November 30, 2014 (edited) Hello.. i dont know why i have the domain option, must be because i have added domain groups to ERA As you se in the attachment the version is 5.2.22... But back to the question, why cant i log in on my new instal (web)... O n the console i can log in with both the ERA admin and the users i have added to the AD group that is added in the user administration in ERA, so the only thing not working is the web login... Any idea?? Tor Vidar Edited November 30, 2014 by torvidar Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 2, 2014 Share Posted December 2, 2014 (edited) Hello, Can you give us a picture similar to the one i have attached: Create a new user in manager, add the AD group you want to push users into the new ERA user as shown i have added the domains administrators group. Then attempt to login to the web console again with the new user. Let us know the results. Edited December 2, 2014 by Arakasi Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 2, 2014 Share Posted December 2, 2014 Also i notice it says connection error. Where are you trying to login to the web console @ ? The server with ERA installed ? A client workstation ? Remotely ? Keep in mind that database has a specified port etc, any connections need to have exclusions entered if its outside of the server itself. Port 2225 Link to comment Share on other sites More sharing options...
torvidar 0 Posted December 2, 2014 Author Share Posted December 2, 2014 (edited) Hello This i have tried several times, and i cant log in to the web admin no mather what.... With any of the users or AD user i their respective AD Group... Cant log in at al as i mentioned erlier, the console is no problem, i can log inn With everyone that i have added, and every AD user belonging to the AD Groups... it is only the web admin that i cant log in to.... at all ... I have tried log in local on the machine With ERA installed and several others in my network.. All friewalls are off It looks to me that the problem lies between the web server and ERA (same machine) ... like the webserver cant authenticate against ERA... Tor Vidar ... Edited December 2, 2014 by torvidar Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 2, 2014 Share Posted December 2, 2014 (edited) Did you have IIS or SQL, MySql, Access, etc installed prior to ERA installation ? Did you change the specified port for the web console during initial setup maybe ? Do you have the port listed in the Server options under other settings correctly? What about potential dns issue, have you tried using the IP instead ? https://192.168.1.2/ instead of https://SERVERNAME/ Although you said all firewalls are off, can you create an exclusion in windows firewall anyway. Do you have any traffic control from switches or routers ? Web filter policies ? Have you tried with a different browser ? Have you tried launching from inside the ERA console ? Next thing to look at would be logs and/or directories. Edited December 2, 2014 by Arakasi Link to comment Share on other sites More sharing options...
torvidar 0 Posted December 4, 2014 Author Share Posted December 4, 2014 Hello Firewall is as i said off and controlled om klient computers by GPOs so i cant change that. the ERA server is on the same network segment (same ip range) as the client that iam using. i have tried using ip instead of name, still the same There is only one standard switch between me and the ERA, so nothing is blocking the traffic. i also tried localy on the ERA server, but still the same... Tor Vidar Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 4, 2014 Share Posted December 4, 2014 Hello again, A few things to point out. Your picture includes the web servers list. You cannot simply add the http(port 80) and expect it to work. Try opening the Configuration Editor in ERA, and expand to the Dashboard section to see if all the settings are there correctly, even check that the keys for https are there. My main concern might be that you should uninstall ERA console and server and reinstall, and make sure the db is created and all the settings are correct on the next go around. Don't forget to export current settings or policies. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 4, 2014 Share Posted December 4, 2014 In addition, a few clarifications if you will . . . You said "migrated" your installation from one server to a vmware server. What process did you take when you say migrate ? Are you referring to exporting settings and re-importing after you installed on the new server? Is this a version of esxi ? Do you have multiple servers on one box ? Is your ERA console now on the new vmware server, and your web console is located on a web server, totally different server? I think you may need the server that has the console install, be the same server that you go to for accessing the https web console and database. You might have less issues logging into the web console, Link to comment Share on other sites More sharing options...
torvidar 0 Posted December 4, 2014 Author Share Posted December 4, 2014 Hello again... I did the migration folowing instruksjons in th KB from hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2683 And every thing is working ok exept the web admin... everything is installed on one machine, webserver,datrabase, and console, as i can reach from my laptop....ERA is installed on a windows server 2012 R2 according to the recomended spec the hxxp:// in the list is only me trying desperatly it is the https:// link i have testing and cant log in Both the old and the new is on the same esxi version 5.5 and the old was a windows xp, that was converted from at phsyical machine erlier this year and has been running since, without trouble still have it running and the webadmin on that machine it is working ok.... So as i mentioned earlier i beleve the problem lies between the web server function and ERA. (on the same machine) Tor Vidar Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 6, 2014 Share Posted December 6, 2014 (edited) How did steps 9-12 go ? Completed all of them ? DNS is cleared and reset ? Have you tried querying the db using something other than a web browser? Can you try connecting to the server with a different program on port 80 ? 443 ? etc Edited December 7, 2014 by Arakasi Link to comment Share on other sites More sharing options...
torvidar 0 Posted December 8, 2014 Author Share Posted December 8, 2014 Hi Step 9- to 12 went ok, no problem there. All hostnames and ip adresses pointing to the old was changed to the new in policy... dns cleared ipconfig /flushdns and ipconfig registerdns ... The problem does not lie here, the web portal comes up with the right hostname (the old one is not there anymore) the only error i get is passord/user error when i try to log in... i have not tried querying the database..... i dont know how. hvat other program do you mean.... i have tried several different browsers and there is no different.... same error No luck Tor Vidar Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 9, 2014 Share Posted December 9, 2014 You can try telnet on the specified port to make sure that is good. However as you stated, you probably would not get the web interface if the connection was refused. First off is it an Access db you set it up on, or sql ? Access you can use powershell, sql you can use query analyzer. Have a look at my attached pictures and tell me if you can post a shot of yours as well. Location inside the ERA Console: Tools > Server options > Logging tab > Audit log. Look here for your authentication requests when logging into the web server. We may be able to determine why. If we have an issue with your administrator password, as Marcos stated way above, the quickest solution would be to contact customer care and reinstall era server and console. However if you would like to keep everything as is, and we have determined its a simple password mismatch, we can help you reset it. If you want to tackle the repair option and keep everything as is, send me a PM tomorrow during normal business hours for ESET contact : hxxp://www.eset.com/us/about/contact/ Or contact customer care by phone for the direct route. If i am able to verify the validity of your account, we can provide instructions on a process to clear that admin password, and if its an AD account help pushing that password into it. Unsure of how the policy goes with the web console passwords, but i would recommend setting the user account password to never expire in AD, if its an admin account thats rarely used locally, but only around the network. Good luck, and sorry for the troubles Tor Vidar Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 9, 2014 Share Posted December 9, 2014 In addition, it could be permission issues on the xml files, you could check that too. if you pick things up quick, you may find a solution in this KB article : hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN741 Link to comment Share on other sites More sharing options...
torvidar 0 Posted December 9, 2014 Author Share Posted December 9, 2014 (edited) Hi there.. looked in the audit log and it shows nothing... no failure or sucsess on login from the web administrator. tried to resett the admin password and i can log in to the console without password but no change in the web admin.. it looks like there is no Connection between the console config and the web administrator im am using access db, but im not familiar With using PowerShell,. do you have any examples that i could try? What should the permissin on the config files look like,,, who should have acess?. now it is only "system" and "administratos" With full acsess and users With read and execute Tor Vidar Edited December 9, 2014 by torvidar Link to comment Share on other sites More sharing options...
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