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Bug with Firewall module when using Interactive Mode (EIS)


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Hello,

So when using Internet Security Firewall in "Interactive Mode" on Win11, if there is a connection request dialog that is pending my interaction and I was playing a game in full screen it will not be visible, and all consequent requests will not be shown eventhough I am out of full screen mode.

This issue is critical, as to fix this interactive dialogs behavior will have to reboot system.

Same happens when using "Webcam access" protection interactive dialog.

Also it doesn't happen only when I am in full screen mode, also happens sometimes that the interactive dialog simply won't be shown on screen, I can hear it coming up, but nothing is shown on screen or anywhere on desktop.

 

Please fix in later versions, and make sure that interactive dialogs are accessible and don't get stuck in any way as it does now...

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With Gamer mode active no interactive dialogs will pop up and the network communication will be blocked. Switch to learning mode to create rules automatically or use automatic mode. Alteratively you can disable this setting:

image.png

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On 12/22/2022 at 6:33 PM, Safi123 said:

Hello,

So when using Internet Security Firewall in "Interactive Mode" on Win11, if there is a connection request dialog that is pending my interaction and I was playing a game in full screen it will not be visible, and all consequent requests will not be shown eventhough I am out of full screen mode.

This issue is critical, as to fix this interactive dialogs behavior will have to reboot system.

Same happens when using "Webcam access" protection interactive dialog.

Also it doesn't happen only when I am in full screen mode, also happens sometimes that the interactive dialog simply won't be shown on screen, I can hear it coming up, but nothing is shown on screen or anywhere on desktop.

 

Please fix in later versions, and make sure that interactive dialogs are accessible and don't get stuck in any way as it does now...

See this:

 

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I've been using eset internet security for years but only recently after I upgraded to 16.0.24.0 I'm experiencing this exact problem: hearing popup sound but no appearance - random occurance every now and then - so far my only choice was to restart the windows

today I came here to see if anyone has such a problem and to be honest I'm dead shocked to see report of such problem that exists for years!. how can't you pinpoint a problem that users are reporting it from 2014?!!

through all these years many changes happened. even ESS changed to EIS. but this problem exists as well!.

hopefully I could use this generous guy's recommendation and it worked:

Trust me, this negligence to solve a problem will cost you the trust of your users. like what happened to lastpass

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I can only repeat - we need you to generate a dump of eguiproxy.exe when the issue occurs and provide it for perusal. Until then we have no way to analyze what is going on your machine.

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  • 1 month later...
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3 hours ago, Kegelcizer said:

Got one, here it is. Now it's time to reboot again

Please generate one more dump but this time generate also a dump of egui.exe.

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