merlin666 2 Posted July 28, 2023 Share Posted July 28, 2023 12 hours ago, Marcos said: First of all please make sure that you have the latest version 16.2.11 installed. Should the problem persist, please open a support ticket. Version installed. For the moment it works (just after the 1st reboot). Let's wait and see... Link to comment Share on other sites More sharing options...
merlin666 2 Posted July 28, 2023 Share Posted July 28, 2023 21 hours ago, Marcos said: First of all please make sure that you have the latest version 16.2.11 installed. Should the problem persist, please open a support ticket. And that's it! After a few hours, the malfunction reappears! The firewall pop-up window in interactive mode no longer appears, and network connections are blocked. This is even worse than usual, because you could switch from interactive mode to automatic mode to unblock the situation, but it makes no difference now. I now have to disable the firewall completely to re-establish my connections. Are you serious? I've had it, I'm going to change my product for one that works. bafly and Vadrif Draco 2 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted July 28, 2023 Administrators Share Posted July 28, 2023 Please do the following: 1, Disable Self-defense and reboot the machine 2, Reproduce the issue 3, Create a dump of ekrn.exe, egui.exe and egui_proxy.exe, e.g. via the Task manager 4, Compress the dumps and supply the archive along with logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
itman 1,667 Posted July 28, 2023 Share Posted July 28, 2023 2 hours ago, merlin666 said: After a few hours, the malfunction reappears! The firewall pop-up window in interactive mode no longer appears, and network connections are blocked. It appears to me that for some unknown reason, the Eset firewall is switching from Interactive to Policy mode. In Policy mode network connections for which no firewall rule exists would be auto blocked. Eset should be able to duplicate this behavior in the lab. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted August 3, 2023 Administrators Share Posted August 3, 2023 2 minutes ago, briskyten said: I'm having the same problem. For a few days now, Eset is blocking processes from accessing the internet - I hear the sound of the window popping up, but don't see it. Also here only a reboot helps. Do you have the latest version 16.2.11 installed? If so, please carry on as follows: - temporarily disable Protected service in the advanced setup -> HIPS - reboot the machine - when the Internet is blocked and the firewall should ask you to allow or block the communication, open the Task manager and create dumps of: 1, egui.exe 2, egui_proxy.exe 3, ekrn.exe - compress the dumps, upload them to a safe location and drop me a download link - re-enable Protected service and reboot the machine. Link to comment Share on other sites More sharing options...
jonestruckzs 1 Posted August 9, 2023 Share Posted August 9, 2023 same problem here. the new connections are blocked until restart, no pop up window bafly 1 Link to comment Share on other sites More sharing options...
msha 1 Posted September 6, 2023 Share Posted September 6, 2023 I have this same problem on Windows 11 and its driving me nuts. I have to either restart or disable the firewall. It is so pathetic that this has been going on for so long and it still has not been fixed. bafly 1 Link to comment Share on other sites More sharing options...
x7007 4 Posted November 2, 2023 Share Posted November 2, 2023 how long to get it fixed? I don't get any notification at all anymore I use 16.1.14.0 win 11 23h2 Link to comment Share on other sites More sharing options...
eRIZ 1 Posted November 13, 2023 Share Posted November 13, 2023 16.2.15.0, it also happens after computer wake up. I'm fed up with this bug, can this be fixed eventually? You have so many reports. bafly 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted November 13, 2023 Administrators Share Posted November 13, 2023 2 minutes ago, eRIZ said: 16.2.15.0, it also happens after computer wake up. I'm fed up with this bug, can this be fixed eventually? You have so many reports. First of all please try switching to the pre-release update channel in the advanced update setup for ESET to upgrade to v17. Should the problem persist try disabling this Gamer mode setting to rule out Gamer mode as the reason for the interactive dialog not popping up: Link to comment Share on other sites More sharing options...
bafly 1 Posted December 2, 2023 Share Posted December 2, 2023 (edited) sasme issue, is there any solution yet? its annoying me... forever Edited December 2, 2023 by bafly Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 2, 2023 Administrators Share Posted December 2, 2023 14 minutes ago, bafly said: sasme issue, is there any solution yet? its annoying me... forever If you use sleep mode for monitor, then the issue was resolved in v17. In older versions disabling automatic activation of Gamer mode for full-screen applications should work around the issue. Link to comment Share on other sites More sharing options...
bafly 1 Posted December 3, 2023 Share Posted December 3, 2023 (edited) 14 hours ago, Marcos said: If you use sleep mode for monitor, then the issue was resolved in v17. In older versions disabling automatic activation of Gamer mode for full-screen applications should work around the issue. still not works! i found workaround solution - open network connections > show connection within the computer > find your connection and choose from dropdown menu > temporarily allow connection... im reporting that issue still exists! i still need to reboot after some period of time! (17.0.15.0) Edited December 3, 2023 by bafly Vadrif Draco 1 Link to comment Share on other sites More sharing options...
Vadrif Draco 0 Posted December 18, 2023 Share Posted December 18, 2023 (edited) On 12/3/2023 at 3:09 AM, bafly said: still not works! i found workaround solution - open network connections > show connection within the computer > find your connection and choose from dropdown menu > temporarily allow connection... im reporting that issue still exists! i still need to reboot after some period of time! (17.0.15.0) Thanks for the workaround, can confirm it works (although took me a bit to follow your steps.. I will now clarify them) 1. Go to Tools in the left sidebar 2. Open the Network connections tool 3. Right click anywhere and select "Show connections within the computer" 4. Look for the application you'd like to allow connection to and right click on it, then temporarily allow connection. Edited December 18, 2023 by Vadrif Draco Link to comment Share on other sites More sharing options...
tomjns2003 1 Posted January 1 Share Posted January 1 I'm here to confirm that after many weeks I ran into this problem with version 16.1.14.0, I updated to 16.2.15.0 and again it happened Vadrif Draco 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted January 1 Administrators Share Posted January 1 13 minutes ago, tomjns2003 said: I'm here to confirm that after many weeks I ran into this problem with version 16.1.14.0, I updated to 16.2.15.0 and again it happened Please test it with v17.0.16. V16.x is in limited support and not developed any more. Link to comment Share on other sites More sharing options...
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