avielc 54 Posted July 19, 2022 Share Posted July 19, 2022 Hi I just opened EP and noticed the following red mark in an antivirus scan of a specific computer: Computer type: Windows 10 (PC) Agent : Latest 9.0.1141.0 ESET Protect version is 9.0 (9.1 failed to update and is no longer available from the console (the little blue ribbon) only computer reported this far. Any ideas why? if any other info is required, let me know Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 19, 2022 Administrators Share Posted July 19, 2022 Since it's not possible to clean in UEFI, you should create a detection exclusion as per https://support.eset.com/en/kb6567 unless the maker of your motherboard provides a UEFI upgrade to a version not containing CompuTrace. avielc 1 Link to comment Share on other sites More sharing options...
avielc 54 Posted July 19, 2022 Author Share Posted July 19, 2022 @Marcos - Thanks for the quick reply Marcos. I couldn't figure it out perfectly using that guide to EP Console - but to make it easier for any future finds. Basically just right click (or menu click the detection and use the "Create exclusion" option. The same print screen is correct in the link you sent. But "How to get to it" is missing: Link to comment Share on other sites More sharing options...
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