kamiran.asia 5 Posted March 28, 2022 Share Posted March 28, 2022 Hi Dears , We have this problem in many clients (about 5-10 Clients per Customer network ), How We can find that where is the source of these problems ? Upgrade EES from 8.0.2028.3 to 9.0.2046 As you can see it show "Detected broken previous installation" but how can this problem fix manually without using Removal Tools in safe mode ? Will ESET Installation Fixer help in these cases ? Action start 21:56:36: INSTALL. Action start 21:56:36: InstSuppCheckSha2CodeSigningSupport. Action ended 21:56:36: InstSuppCheckSha2CodeSigningSupport. Return value 1. Action start 21:56:36: LaunchConditions. Action ended 21:56:36: LaunchConditions. Return value 1. Action start 21:56:36: InstSuppForceCrossProductTypeUpgrade. ESET: Entering CA InstSupp!caForceCrossProductTypeUpgrade (limited: no) ESET: Previous product type and new product type are same. ESET: Returing from CA InstSupp!caForceCrossProductTypeUpgrade with status 0 (duration: 0.0) Action ended 21:56:37: InstSuppForceCrossProductTypeUpgrade. Return value 1. Action start 21:56:37: InstSuppValidateInstalledProduct. ESET: Entering CA InstSupp!caValidateInstalledProduct (limited: no) ESET: Detected broken previous installation ESET: Running fix MSI registry. ESET: Failed to fix MSI registry. ESET: Returing from CA InstSupp!caValidateInstalledProduct with status 1627 (duration: 21.125) CustomAction InstSuppValidateInstalledProduct returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 21:56:59: InstSuppValidateInstalledProduct. Return value 3. Action start 21:56:59: InstSuppFailed. ESET: Entering CA InstSupp!caOnFailed (limited: no) ESET: Analytics Report - Disabled by conditions. ESET: Failed to start InstHelper ESET: output file : C:\WINDOWS\Temp\eset\bts.stats\msi-20220328-172659.json ESET: Failed to start InstHelper (-1). ESET: Returing from CA InstSupp!caOnFailed with status 0 (duration: 0.16) Action ended 21:56:59: InstSuppFailed. Return value 1. Action ended 21:56:59: INSTALL. Return value 3. .... MSI (s) (7C:10) [21:56:59:721]: Product: ESET Endpoint Security -- Installation failed. MSI (s) (7C:10) [21:56:59:723]: Windows Installer installed the product. Product Name: ESET Endpoint Security. Product Version: 9.0.2032.6. Product Language: 1033. Manufacturer: ESET, spol. s r.o.. Installation success or error status: 1603. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted March 28, 2022 Administrators Share Posted March 28, 2022 How was Endpoint initially installed? Wasn't it via GPO, SCSM, etc. or via a software task? Link to comment Share on other sites More sharing options...
kamiran.asia 5 Posted March 28, 2022 Author Share Posted March 28, 2022 1 minute ago, Marcos said: How was Endpoint initially installed? Wasn't it via GPO, SCSM, etc. or via a software task? Thank you @Marcos for your rapid reply. No , They are installed from All-In-one Package Locally. also maybe installed with ESET remote Deployment tool ( Perhaps ) 99% installed locally with All-In-one installer. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted March 28, 2022 Administrators Share Posted March 28, 2022 Please collect logs with ESET Log Collector (including a registry dump) and provide the generated archive. Link to comment Share on other sites More sharing options...
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