Purpleroses 21 Posted January 18, 2022 Share Posted January 18, 2022 I have tried to manually download this version but it says I'm up to date. Does it take a while for the version to come through? Link to comment Share on other sites More sharing options...
Purpleroses 21 Posted January 19, 2022 Author Share Posted January 19, 2022 I still have not received this new version. How long does it usually take to get it? New_Style_xd 1 Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted January 19, 2022 Most Valued Members Share Posted January 19, 2022 It's normally rolled out gradually. I belive this is to avoid bugs i.e a bug is found and the rollout is stopped, which is better than everyone updating and getting the bug. I suppose it could also avoid the update sever being overwhelmed. When you say manually I presume you mean via the built in updater. If you don't want to wait for the rollout usually the download on the site is the newer version so just download and install it over the top Link to comment Share on other sites More sharing options...
New_Style_xd 69 Posted January 19, 2022 Share Posted January 19, 2022 3 hours ago, Purpleroses said: I still have not received this new version. How long does it usually take to get it? Activate Prerelease update, you will receive this update Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 20, 2022 Administrators Share Posted January 20, 2022 On 1/18/2022 at 8:54 PM, Purpleroses said: I have tried to manually download this version but it says I'm up to date. Does it take a while for the version to come through? Manually running update should always enforce the download of the latest version even if throttling was activated. Please enable advanced logging under Help and support -> Technical support and manually run update. If a program update is not downloaded and offered, stop logging, collect logs with ESET Log Collector and provide the generated archive. Does clearing update cache make a difference? Link to comment Share on other sites More sharing options...
VanBuran 2 Posted January 20, 2022 Share Posted January 20, 2022 Had the same problem, clearing the cache worked for me. Link to comment Share on other sites More sharing options...
Purpleroses 21 Posted January 20, 2022 Author Share Posted January 20, 2022 Clearing the update cache work it gave me the new version. I have never had to clear up the cache before why now? Link to comment Share on other sites More sharing options...
New_Style_xd 69 Posted January 20, 2022 Share Posted January 20, 2022 40 minutes ago, Purpleroses said: Clearing the update cache work it gave me the new version. I have never had to clear up the cache before why now? I wonder why you have that option. and because as soon as it is updated, this cleaning is not done automatically? Link to comment Share on other sites More sharing options...
Purpleroses 21 Posted January 20, 2022 Author Share Posted January 20, 2022 New_Style_xd I went in to advanced set up and cleared update cache and then I did a manual update and gave me the new version. New_Style_xd 1 Link to comment Share on other sites More sharing options...
VanBuran 2 Posted January 28, 2022 Share Posted January 28, 2022 I have a three pack Premium. The two desktop update but the laptop will not. I have tried clearing the cache which did not help. W-S-K 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 28, 2022 Administrators Share Posted January 28, 2022 An automatic program update to v15.0.23 was temporarily suspended due to issues on Win10 19H1 and 19H2 caused by these versions not supporting changes in the inf file for edevmon.sys. New_Style_xd and W-S-K 2 Link to comment Share on other sites More sharing options...
VanBuran 2 Posted January 29, 2022 Share Posted January 29, 2022 The laptop is running Windows 11 Pro 21H2. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 29, 2022 Administrators Share Posted January 29, 2022 3 hours ago, VanBuran said: The laptop is running Windows 11 Pro 21H2. As I wrote, the automatic program update has been temporarily suspended while the issue on older Windows 10 systems is being worked on. W-S-K and New_Style_xd 2 Link to comment Share on other sites More sharing options...
VanBuran 2 Posted January 29, 2022 Share Posted January 29, 2022 Sorry, misread.Thanks W-S-K 1 Link to comment Share on other sites More sharing options...
New_Style_xd 69 Posted January 29, 2022 Share Posted January 29, 2022 On 1/28/2022 at 12:39 PM, Marcos said: An automatic program update to v15.0.23 was temporarily suspended due to issues on Win10 19H1 and 19H2 caused by these versions not supporting changes in the inf file for edevmon.sys. Who is already with the latest version 15.0.23 update, is running any risk or problem on the computer? W-S-K 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 29, 2022 Administrators Share Posted January 29, 2022 There is no risk. An issue may occur during upgrade on older Windows 10 versions and likely only if Self-defense is disabled. New_Style_xd and W-S-K 2 Link to comment Share on other sites More sharing options...
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