Kevin999 3 Posted November 2, 2021 Share Posted November 2, 2021 This bug usually disappear after restart my computer Link to comment Share on other sites More sharing options...
Kevin999 3 Posted November 2, 2021 Author Share Posted November 2, 2021 OS: Windows 10 Enterprise LTSC 2019 x64 (1809) EIS 15.0.16.0 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,163 Posted November 26, 2021 ESET Moderators Share Posted November 26, 2021 Hello @Kevin, does the issue persist after switching to pre-release update channel and system reboot? Peter Link to comment Share on other sites More sharing options...
Kevin999 3 Posted November 26, 2021 Author Share Posted November 26, 2021 This bug doesn't reproduce anymore in 15.0.18.0. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,163 Posted November 26, 2021 ESET Moderators Share Posted November 26, 2021 Just now, Kevin999 said: This bug doesn't reproduce anymore in 15.0.18.0. Good, thank you for the confirmation. I guess it was resolved by a module update, not the product update but important is that it works now as it should 😉 Peter Link to comment Share on other sites More sharing options...
Kevin999 3 Posted December 4, 2021 Author Share Posted December 4, 2021 Oh, no, this bug reproduce today. It also disappear after restart my computer. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted December 4, 2021 Administrators Share Posted December 4, 2021 When a high cpu usage is manifesting, please enable advanced operating system logging under Tools -> Diagnostics in the advanced setup, disable it after 2-3 minutes and eventually collect logs with ESET Log Collector. When done, provide the generated archive for perusal (if too big, upload the archive to a safe location and provide me with a download link). Link to comment Share on other sites More sharing options...
Kevin999 3 Posted December 4, 2021 Author Share Posted December 4, 2021 Here's the dump https://u.pcloud.link/publink/show?code=XZjtEAXZYJY1hgRLlVukmYEpvt3FTpbkl3Uy Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted December 4, 2021 Administrators Share Posted December 4, 2021 Does temporarily uninstalling this app make a difference? What is it? Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted December 5, 2021 Most Valued Members Share Posted December 5, 2021 it must be the (Chinese) QQ instant messaging app Link to comment Share on other sites More sharing options...
Kevin999 3 Posted December 5, 2021 Author Share Posted December 5, 2021 3 hours ago, Marcos said: Does temporarily uninstalling this app make a difference? What is it? Oh, it's QQ Music Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted December 5, 2021 Administrators Share Posted December 5, 2021 6 hours ago, Kevin999 said: Oh, it's QQ Music Does temporarily uninstalling it make a difference? Link to comment Share on other sites More sharing options...
Kevin999 3 Posted December 5, 2021 Author Share Posted December 5, 2021 5 hours ago, Marcos said: Does temporarily uninstalling it make a difference? I haven't uninstall it, in fact, I used it today, and EIS works well. Link to comment Share on other sites More sharing options...
Kevin999 3 Posted January 31, 2022 Author Share Posted January 31, 2022 This bug reproduce today. It also disappear after restart my computer. I update OS to LTSC 2021 recently. When the bug reproduced, I was using Thunder (XunLei) to download. I couldn't confirm the bug relating to it or not. Besides, I haven't install QQ music yet. OS: Windows 10 Enterprise LTSC 2021 x64 (21H2) EIS 15.0.23.0 Here's the dump https://u.pcloud.link/publink/show?code=XZnwjcXZz0h9FtFchnuvgwxw9gBvbpnfebGX Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted January 31, 2022 Administrators Share Posted January 31, 2022 In case of a high CPU issues, please continue as follows when the issue occurs: - enable advanced operating system logging under Tools -> Diagnostics in the advanced setup - disable logging after 2-3 minutes - wait until EsetPerf.etl is created in C:\ProgramData\ESET\ESET Security\Diagnostics - collect logs with ESET Log Collector - upload the generated archive to a safe location - drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
Kevin999 3 Posted February 10, 2022 Author Share Posted February 10, 2022 This bug reproduce today. It also disappear after restart my computer. I'll send the download link of the dump to you later. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted February 10, 2022 Administrators Share Posted February 10, 2022 The issue seems to be caused by c:\program files (x86)\tencent\qqpcmgr. Try uninstalling it please. Link to comment Share on other sites More sharing options...
Ki1 0 Posted February 11, 2022 Share Posted February 11, 2022 qqpcmgr is an Antivirus product provided by Tencent in China. Link to comment Share on other sites More sharing options...
Kevin999 3 Posted February 24, 2022 Author Share Posted February 24, 2022 On 2/10/2022 at 4:03 PM, Marcos said: The issue seems to be caused by c:\program files (x86)\tencent\qqpcmgr. Try uninstalling it please. This bug reproduce today. It also disappear after restart my computer. By the way, Tencent QQPCMgr had been uninstalled. I'll send the download link of the dump to you later. P.S. due to extremely high CPU usage, I have to run ESET Log Collector after restart my computer. But the log was creeated before restart. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted February 24, 2022 Most Valued Members Share Posted February 24, 2022 I guess what is making the high usage is probably because there are 2 antivirus in the system , Tencent one and ESET , they would conflict with eachother if both are running as real-time. Link to comment Share on other sites More sharing options...
Kevin999 3 Posted February 24, 2022 Author Share Posted February 24, 2022 12 minutes ago, Nightowl said: I guess what is making the high usage is probably because there are 2 antivirus in the system , Tencent one and ESET , they would conflict with eachother if both are running as real-time. But Tencent QQPCMgr had been uninstalled for some time. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted February 24, 2022 Administrators Share Posted February 24, 2022 Please switch to the pre-release update channel and confirm if it resolves the issue. Link to comment Share on other sites More sharing options...
Kevin999 3 Posted February 24, 2022 Author Share Posted February 24, 2022 I switch EIS to pre-release update channel and update it manually, the bug haven't reproduce for now. Link to comment Share on other sites More sharing options...
Kevin999 3 Posted March 12, 2022 Author Share Posted March 12, 2022 This bug reproduce today. It also disappear after restart my computer. I'll send the dump to you later. P.S. due to extremely high CPU usage, I have to run ESET Log Collector after restart my computer. But the log was created before restart. New_Style_xd 1 Link to comment Share on other sites More sharing options...
Kevin999 3 Posted March 18, 2022 Author Share Posted March 18, 2022 This bug reproduce today. It also disappear after restart my computer. But different from before, ekrn.exe cost >=50% CPU, and Firefox/IE couldn't open any website (always keeping loading), Egde is OK. Link to comment Share on other sites More sharing options...
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