Kevin999 3 Posted March 21 Author Share Posted March 21 (edited) On 3/18/2022 at 9:09 PM, Kevin999 said: This bug reproduce today. It also disappear after restart my computer. But different from before, ekrn.exe cost >=50% CPU, and Firefox/IE couldn't open any website (always keeping loading), Egde is OK. This bug reproduce today. It also disappear after restart my computer. Except ekrn.exe cost >=50% CPU, and IE couldn't open any website (always keeping loading), firefox and edge's processes (msedge.exe) still exist after close them, and they couldn't killed by task manager (access denied), besides, they couldn't start anymore - has process, but UI doesn't appear. Some process is Sandboxed, so their's user name in task manger is "ANONYMOUS LOGON". except firefox.exe and msedge.exe, other programs could terminated normally (no process in task manager). Edited March 21 by Kevin999 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,233 Posted March 22 Administrators Share Posted March 22 Please carry on as follows: 1, Enable advanced logging under Help and support -> Technical support 2, Reproduce the issue 3, Create a dump of ekrn via Tools -> Diagnostics -> Create in the advanced setup 4, Disable logging 5, Collect fresh logs with ESET Log Collector and provide the generated archive. Quote Link to comment Share on other sites More sharing options...
Kevin999 3 Posted April 3 Author Share Posted April 3 This bug reproduce today. It also disappear after restart my computer. Except ekrn.exe cost >=50% CPU, and Firefox couldn't open any website (always keeping loading), I haven't test Edge or IE. I will send you the dump later. By the way, I use ESET Log Collecter after restart computer though the dump was created first. Quote Link to comment Share on other sites More sharing options...
Kevin999 3 Posted April 6 Author Share Posted April 6 This bug reproduce today. It also disappear after restart my computer. Except ekrn.exe cost >=50% CPU, IE and Edge couldn't open any website (always keeping loading), Firefox is OK. I will send you the dump later. By the way, I use ESET Log Collecter after restart computer though the dump was created first. Quote Link to comment Share on other sites More sharing options...
Kevin999 3 Posted April 14 Author Share Posted April 14 This bug reproduce today. It also disappear after restart my computer. Except ekrn.exe cost >=50% CPU, IE couldn't open any website (always keeping loading), Firefox and Edge couldn't launch (has processes). I will send you the dump later. By the way, I use ESET Log Collecter after restart computer though the dump was created first. Quote Link to comment Share on other sites More sharing options...
New_Style_xd 46 Posted April 14 Share Posted April 14 7 hours ago, Kevin999 said: This bug reproduce today. It also disappear after restart my computer. Except ekrn.exe cost >=50% CPU, IE couldn't open any website (always keeping loading), Firefox and Edge couldn't launch (has processes). I will send you the dump later. By the way, I use ESET Log Collecter after restart computer though the dump was created first. Could you tell me if you have the latest version 15.1.12.0 installed, because here on my pc it is consuming <50MB so far. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,233 Posted April 15 Administrators Share Posted April 15 9 hours ago, New_Style_xd said: Could you tell me if you have the latest version 15.1.12.0 installed, because here on my pc it is consuming <50MB so far. The topic is not about memory consumption but about CPU load. Some changes with regard to the issue have been made to the protocol filtering module, yet they will have to be done to the product itself and the firewall too. Quote Link to comment Share on other sites More sharing options...
Kevin999 3 Posted April 17 Author Share Posted April 17 This bug reproduce today. It also disappear after restart my computer. Except ekrn.exe cost >=50% CPU, Edge and IE couldn't open any website (always keeping loading) and Edge no response after a moment. Firefox has been run for some time, and it's normal. Quote Link to comment Share on other sites More sharing options...
tommy456 9 Posted April 17 Share Posted April 17 15 hours ago, Kevin999 said: This bug reproduce today. It also disappear after restart my computer. Except ekrn.exe cost >=50% CPU, Edge and IE couldn't open any website (always keeping loading) and Edge no response after a moment. Firefox has been run for some time, and it's normal. Which O/S are you using ? Quote Link to comment Share on other sites More sharing options...
tommy456 9 Posted April 17 Share Posted April 17 6 minutes ago, tommy456 said: Which O/S are you using ? Which O/S are you using ? Plus what installed software if any do you suspect may be a underlying cause of this , assuming it isn't a misconfig issue from a dodgy /upgrade installation of ESET, have you tried a complete clean install of ESET using the ESET uninstall tool? Quote Link to comment Share on other sites More sharing options...
Kevin999 3 Posted April 18 Author Share Posted April 18 (edited) 10 hours ago, tommy456 said: Which O/S are you using ? Plus what installed software if any do you suspect may be a underlying cause of this , assuming it isn't a misconfig issue from a dodgy /upgrade installation of ESET, have you tried a complete clean install of ESET using the ESET uninstall tool? Now I using Windows 10 Enterprise LTSC 2022 x64 (21H2). This bug even happened when I was using Windows 10 Enterprise LTSC 2019 x64 (1809), my Windows was clean upgrade (delete system partition, EFI system partition and recovery partition), so I can confirm I have been tried a complete clean install of ESET. Edited April 18 by Kevin999 Quote Link to comment Share on other sites More sharing options...
tommy456 9 Posted April 20 Share Posted April 20 You may need to contact your local ESET support, to progress this issue further Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,233 Posted April 20 Administrators Share Posted April 20 It has been fixed, however, the fix will require a new version of the product so it will take some time until it's fixed for you. Quote Link to comment Share on other sites More sharing options...
Kevin999 3 Posted May 6 Author Share Posted May 6 This bug reproduce today. It also disappear after restart my computer. Except ekrn.exe cost >=50% CPU, Edge and IE couldn't open any website (always keep loading), because Firefox have been run for some time, so it works well, only IE could start again after exit. These web browsers all have processes after exit, and they couldn't terminated by task manager (acces denied). Besides, ping works well. New_Style_xd 1 Quote Link to comment Share on other sites More sharing options...
Kevin999 3 Posted May 7 Author Share Posted May 7 This bug reproduce today. It also disappear after restart my computer. Except ekrn.exe cost >=50% CPU, Edge and IE couldn't open any website (always keep loading), although Firefox have been run for some time, it also couldn't open any website, only IE could start again after exit. These web browsers all have processes after exit, and they couldn't terminated by task manager (acces denied). Besides, ping works well. Quote Link to comment Share on other sites More sharing options...
Kevin999 3 Posted May 22 Author Share Posted May 22 This bug reproduce today, but after I delete sandbox contains, this bug disappear. I guess sandboxie maybe conflict with EIS? Quote Link to comment Share on other sites More sharing options...
Kevin999 3 Posted June 13 Author Share Posted June 13 This bug reproduce today. It also disappear after restart my computer. Except ekrn.exe cost ≥50% CPU, sandboxed firefox crash; becuse the unsandboxed firefox have been run for some time, so it works well. Edge could launch, but it no response after a while. Quote Link to comment Share on other sites More sharing options...
Kevin999 3 Posted Friday at 02:11 PM Author Share Posted Friday at 02:11 PM This bug reproduce today, ekrn.exe cost>=50 CPU, and sandboxie couldn't delete contents, but after I try to unmount RAMDisk, this bug disappear immediately. The sandboxie work folder is storage in RAMDisk. Quote Link to comment Share on other sites More sharing options...
Kevin999 3 Posted Friday at 02:16 PM Author Share Posted Friday at 02:16 PM Here's some discussions of Sandboxie users about CPU usage, sandboxie and ESET: https://github.com/sandboxie-plus/Sandboxie/issues/1502 Quote Link to comment Share on other sites More sharing options...
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