Jump to content

EsetIpBlacklist troubleshoot & unban


Recommended Posts

Hello

We have our load balancers that have been blocked by EsetIpBlacklist.

  • The reason of the block is unknown. How can we dig ?
  • How was the IP added to the list ?
  • What is the way to remove it's IP from the blacklist ?

There might have been an attack but what kind of and on which server who triggered the add to the blackList ?

Link to comment
Share on other sites

  • Administrators

Please email the IP addresses to samples[at]eset.com. We'll check if it's safe to unblock them and will do so then.

Link to comment
Share on other sites

  • Administrators

It's antispam related. In the future, please report any antispam issues or incorrect blocks through your local ESET distributor please. Or you can send an email incorrectly evaluated as spam to nospam[at]eset.com yourself.

Link to comment
Share on other sites

OK will go through distributor in the future.

Honestly how was I supposed to know that i's antispam related ? It's reported in the firewall module with no mention of the issue.

Is there a way to check whether an IP is in the blacklist anywhere ? It has been unblocked ?

Sorry but I really feel like it's a blackbox and have no idea how it works and how to troubleshoot without having to contact ESET everytime 

Link to comment
Share on other sites

  • Administrators

Please provide the appropriate record from logs related to the block. According to what I found the IP address was on the antispam blacklist and it was not supposed to be blocked by network protection.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...