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Update authorization failed. Please check if your license is valid


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I use a VPN and every time Eset wants to update I get this "Update authorization failed. Please check if your license is valid" because my license is the UK and not US how do I fix this and why are you not one service?

Should not matter where I buy it from it should still update because the license is valid!

How do I fix this problem?
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Are you still experiencing the issue? There was an issue with your license but only on 2 update servers in the pool so update should have failed only intermittently.

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The license 3AP-U8T-K5A can download updates from all update servers.

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but 20-200 endpoints notifications intermittently

Please clarify what you mean. The license is for ESET Internet Security on 1 device, not for Endpoint.

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  • 2 weeks later...

Same issue with almost 1000 email notifications for about 600 devices. ESET Tech Support wants the log files from a few endpoints to review, but link to upload ftp doesn't work. Suggestions?
 

License: Paid
License ID: 3AA-DJA-FMT
Product Version 8.1.2037.2

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Hi @cyphrex,

You can upload to WeTransfer and send the links on reply to ESET Support conversation.

Also, if you that quantity of terminals, I suggest you use the ESET Protect console and set the graphic interface to minimun, and the alerts and notifications don't show on the client side.

 

Edited by Gonzalo Alvarez
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10 hours ago, cyphrex said:

Same issue with almost 1000 email notifications for about 600 devices. ESET Tech Support wants the log files from a few endpoints to review, but link to upload ftp doesn't work. Suggestions?
 

License: Paid
License ID: 3AA-DJA-FMT
Product Version 8.1.2037.2

We have checked your license and it can authorize against all update servers fine.

Please enable advanced logging under Help and support -> Technical support and run update to reproduce the issue. Then disable logging, collect logs with ESET Log Collector and provide the generated archive.

 

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