PeterEaset 0 Posted September 29, 2021 Share Posted September 29, 2021 I use a VPN and every time Eset wants to update I get this "Update authorization failed. Please check if your license is valid" because my license is the UK and not US how do I fix this and why are you not one service? Should not matter where I buy it from it should still update because the license is valid! How do I fix this problem? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 29, 2021 Administrators Share Posted September 29, 2021 Are you still experiencing the issue? There was an issue with your license but only on 2 update servers in the pool so update should have failed only intermittently. Link to comment Share on other sites More sharing options...
PeterEaset 0 Posted September 29, 2021 Author Share Posted September 29, 2021 It seems to have fixed its self thank you for what ever you did. Link to comment Share on other sites More sharing options...
vanroy 0 Posted September 30, 2021 Share Posted September 30, 2021 Hello, only on 2 update servers but 20-200 endpoints notifications intermittently . Is problem. best Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 30, 2021 Administrators Share Posted September 30, 2021 The license 3AP-U8T-K5A can download updates from all update servers. Quote but 20-200 endpoints notifications intermittently Please clarify what you mean. The license is for ESET Internet Security on 1 device, not for Endpoint. Link to comment Share on other sites More sharing options...
cyphrex 0 Posted October 12, 2021 Share Posted October 12, 2021 Same issue with almost 1000 email notifications for about 600 devices. ESET Tech Support wants the log files from a few endpoints to review, but link to upload ftp doesn't work. Suggestions? License: Paid License ID: 3AA-DJA-FMT Product Version 8.1.2037.2 Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted October 12, 2021 ESET Staff Share Posted October 12, 2021 (edited) Hi @cyphrex, You can upload to WeTransfer and send the links on reply to ESET Support conversation. Also, if you that quantity of terminals, I suggest you use the ESET Protect console and set the graphic interface to minimun, and the alerts and notifications don't show on the client side. Edited October 12, 2021 by Gonzalo Alvarez Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 13, 2021 Administrators Share Posted October 13, 2021 10 hours ago, cyphrex said: Same issue with almost 1000 email notifications for about 600 devices. ESET Tech Support wants the log files from a few endpoints to review, but link to upload ftp doesn't work. Suggestions? License: Paid License ID: 3AA-DJA-FMT Product Version 8.1.2037.2 We have checked your license and it can authorize against all update servers fine. Please enable advanced logging under Help and support -> Technical support and run update to reproduce the issue. Then disable logging, collect logs with ESET Log Collector and provide the generated archive. Link to comment Share on other sites More sharing options...
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