failed to redirect to safe browser !!

[Guest Saidur]

When I am opening a banking web page ( which is known by eset ) in chrome , it doesn't redirect me to the safe browser . But redirection works on all other browsers except chrome . How to fix this problem ? By the way , i have restarted my pc several times , but it didn't work at all . 

 

[Marcos 5,074]

Does the problem persist after switching to the pre-release update channel in the advanced update setup?

[Guest Saidur]

yes

 

[Marcos 5,074]

What actually happens? Does the bank website open in a normal browser? What version of Chrome do you have and what is the IB url?

[peteyt 393]

Is there a coloured border around the browser? This would indicate secure all browsers is enabled  which I believe means is the same as banking protection but for all sites 

[Guest Saidur]

11 hours ago, Marcos said:

What actually happens? Does the bank website open in a normal browser? What version of Chrome do you have and what is the IB url?

It opens in a normal browser .

chrome version : Version 91.0.4472.77 (Official Build) (64-bit)

kindly let me know what did you mean by IB url .

[Marcos 5,074]

I meant the Internet banking website that should open in the secured browser.

Besides that, please upload also logs collected with ESET Log Collector.

Please sing up for the forum and re-post in the appropriate product subform while providing also the above stuff. This subforum is intended for quick questions, not for troubleshooting issues.