choycn 0 Posted May 5, 2021 Share Posted May 5, 2021 The ESET Endpoint Antivirus version 8, the next generation of NOD32 is a client program be installed onto a Win10 PC. In there is a communication PC be installed with LiveQA mode for the signature be updated from the internet from the Port-IT portal. This Win10 PC is failure to update the modules while others PC in the same network can be automatically updated. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,918 Posted May 5, 2021 Administrators Share Posted May 5, 2021 Unfortunately it is not clear what you mean by "LiveQA mode" and "Port-IT portal". The best would be if you start off by providing logs from the machine where update is failing as follows: - enable advanced network protection and update engine logging under Tools -> Diagnostics in the advanced setup - run update - disable logging - collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted May 6, 2021 ESET Staff Share Posted May 6, 2021 @choycn Hello, have you attempted to contact PortIT? I assume, that you are using their service, which is build over ESET micro updates. https://www.port-it.nl/cybersecurity-solutions/antivirus/ It might be best, if you try to contact them first, as ESET Support does not have knowledge of their network setup, and their portal. Are all of the other computers on the network already running on version 8? Link to comment Share on other sites More sharing options...
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