busekes 1 Posted May 25, 2013 Share Posted May 25, 2013 (edited) Suddenly, I started to have some update issues with my Eset Smart Security 6.0.316.0 . The errors I come accross is , Error extracting file and Undocumented serious error (0x%04x) and update information is not consistent I tried clearing the cache from update settings, I checked for temp folders, and I even cleared inside c:\windows\temp. But no luck, it stuck with 8367 update. So I didn't really wanted to try reinstalling Eset but I just hope there is an easier solution. I am using windows 8 64 bit Edited May 25, 2013 by busekes Link to comment Share on other sites More sharing options...
Solution Janus 210 Posted May 25, 2013 Solution Share Posted May 25, 2013 Hey ! You can try this. This is a new feature Eset introduced with version 6x. It's called Update rollback. It will rollback the virus signature database to a previous version. All you have to do is to open advanced setup tree(f5) go to Update and down to Advance and do a rollback. Then reboot your machine, it should update automaticly. See if this helps. Regards, Janus Link to comment Share on other sites More sharing options...
Nedim 9 Posted May 25, 2013 Share Posted May 25, 2013 That feature was present in earlier versions. Link to comment Share on other sites More sharing options...
Janus 210 Posted May 25, 2013 Share Posted May 25, 2013 Hello Nedim, for Eset Home product editions, Smart Security and nod32, is the "Rollback" a newly introduced feature. Take a peek on this: What's new in ESET Smart Security 6 and ESET NOD32 Antivirus 6? Take care, Janus :-)) Link to comment Share on other sites More sharing options...
busekes 1 Posted May 25, 2013 Author Share Posted May 25, 2013 Janus, thanks a lot! My problem is solved now. Link to comment Share on other sites More sharing options...
Janus 210 Posted May 26, 2013 Share Posted May 26, 2013 Hey busekes You're welcome , and a big thanks for your feedback, much appreciated. :-)) Link to comment Share on other sites More sharing options...
Tor 2 Posted May 28, 2013 Share Posted May 28, 2013 Has never noticed the roolback feature before, nice post Janus Link to comment Share on other sites More sharing options...
Janus 210 Posted May 28, 2013 Share Posted May 28, 2013 Has never noticed the roolback feature before, nice post Janus Hey, thanks for the kind words, maybe it could be possible to create a Knowledge Base article for this Rollback feature for Home-users. As to my knowledge, there is an article about this feature, but only in the Business section. Is it possible to create one for Home-Uses? Cheers, Janus :-)) Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 366 Posted May 29, 2013 ESET Moderators Share Posted May 29, 2013 Hello, I have contacted ESET's knowledgebase base writers about getting a KB article written on this. Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
Janus 210 Posted May 29, 2013 Share Posted May 29, 2013 Hello, I have contacted ESET's knowledgebase base writers about getting a KB article written on this. Regards, Aryeh Goretsky Thanks Aryeh! :-)) Regards, Janus Link to comment Share on other sites More sharing options...
Guest Timothy Lau Posted May 30, 2013 Share Posted May 30, 2013 I tried using the rollback and it still doesn't update. Link to comment Share on other sites More sharing options...
Janus 210 Posted May 30, 2013 Share Posted May 30, 2013 (edited) I tried using the rollback and it still doesn't update. Hey Timothy Lau Okay, It is always best to start with the simplest things first:Begin with this Knowledge Base article: Error downloading file and cannot update virus signature database in ESET Smart Security or ESET NOD32 Antivirus (6.x) If you still can't update, then try to see if you have a connection to the update server. How to do that see this article ,and scroll down to point 7 in the article which describes how to ping a server: Troubleshooting for "Virus signature database update failed" message. And lastly,if none of the above is working, then try to do a clean uninstall by using Eset uninstaller tool, and reinstall to see if it will solve your issue: How do I manually uninstall my Windows ESET security product? I know it was a lot of articles, but give it a try. Have a nice day, regards Janus :-) Edited May 30, 2013 by Janus Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted May 31, 2013 Administrators Share Posted May 31, 2013 I'd suggest carrying on as follows: 1, uninstall ESS using the Uninstall tool 2, empty the system temporary folder (c:\windows\temp by default) 3, make sure the folder C:\ProgramData\ESET\ESET Smart Security doesn't exist or delete it otherwise 4, install ESS v6.0.316 from scratch Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted June 5, 2013 ESET Moderators Share Posted June 5, 2013 We have published a Knowledgebase article for the home version of the rollback virus signature database updates feature. How do I rollback virus signature database updates on ESET Smart Security/ESET NOD32 Antivirus? (6.x) Has never noticed the roolback feature before, nice post Janus Hey, thanks for the kind words, maybe it could be possible to create a Knowledge Base article for this Rollback feature for Home-users. As to my knowledge, there is an article about this feature, but only in the Business section. Is it possible to create one for Home-Uses? Cheers, Janus :-)) Link to comment Share on other sites More sharing options...
Janus 210 Posted June 5, 2013 Share Posted June 5, 2013 Hello Thanks Eset/foneil, tried the new article step by step and it was very easy to understand and work with. Solid work as always. There is quite a number of articles in the knowledge base now, we are coming closer to an Encyclopedia volume 1,....... just joking. =)) Regards, Janus. Link to comment Share on other sites More sharing options...
Guest sasan Posted August 15, 2013 Share Posted August 15, 2013 Hi, i got an error "virus signature database update ended with an error!" and "product update ended with an error!" whould you please tell me what ca i do ? thanks, sasan Link to comment Share on other sites More sharing options...
SweX 871 Posted August 15, 2013 Share Posted August 15, 2013 (edited) Hi, i got an error "virus signature database update ended with an error!" and "product update ended with an error!" whould you please tell me what ca i do ? thanks, sasan Hi there The Virus signature update error can happen when the product tries to download VSDs (virus signature database) before an internet connection is fully established, like right after a computer start up for example. Do you still get the error, or have any newer VSD version been downloaded after you saw the error? Edited August 15, 2013 by SweX Link to comment Share on other sites More sharing options...
dharshan 0 Posted October 18, 2013 Share Posted October 18, 2013 hey there, im using ESET smart security 6!my virus signature database updates are working well!but when i try to update my product it says "product update ended with an error!"i've downloaded my product update but when installing it, i got this installation configuration window and it disappears!and then ESET shows the message "product update ended with an error!"what should i do? Link to comment Share on other sites More sharing options...
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