frapetti 1 Posted February 3, 2020 Share Posted February 3, 2020 Hi, We are in the process of renewing our license. Already payed to our eset representative, but very close to the end date. Our license expired this month. I see that updates are still downloading, even when expired. What is the grace period for this, as to know how much time this can take before it becomes a real problem? Can this be speeded up? What happens after the grace period? The product stop downloading updates, but keeps working? Do we need to do any reconfiguration, or the license's date is just updated by eset and requires no technical intervention from us? Regards Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted February 3, 2020 Administrators Share Posted February 3, 2020 Unfortunately it is confidential information. If you have renewed about the date when your license expired, the product should work long enough for your local distributor or seller to get the payment and renew the license. Link to comment Share on other sites More sharing options...
frapetti 1 Posted February 3, 2020 Author Share Posted February 3, 2020 We approved the budget on january 20. The seller told us to wait as they started the process. On january 28 they sent us the data for payment. The following day it was payed. How long could this take? People are a little uneasy about the "loose protection" notifications. Should i tell them to not worry about this, then? Regards Link to comment Share on other sites More sharing options...
itman 1,659 Posted February 3, 2020 Share Posted February 3, 2020 Is the below your Eset representative and to whom you made payment to? ESET Latin America ESET Latin America Juan Diaz de Solis 1270, 2do. Piso CP: B1638BHF Vicente Lopez, Buenos Aires Argentina Tel: +54 (11) 5171-ESET (3738) Fax: +54 (11) 5171-3739 Web: www.eset-la.com Link to comment Share on other sites More sharing options...
frapetti 1 Posted February 3, 2020 Author Share Posted February 3, 2020 22 minutes ago, itman said: Is the below your Eset representative and to whom you made payment to? ESET Latin America ESET Latin America Juan Diaz de Solis 1270, 2do. Piso CP: B1638BHF Vicente Lopez, Buenos Aires Argentina Tel: +54 (11) 5171-ESET (3738) Fax: +54 (11) 5171-3739 Web: www.eset-la.com No. When we buyed the product 3 years ago, we were assigned to an eset partner named "globalgate". Now that we needed to renew, we talked to them again. That's the usual procedure, right? Link to comment Share on other sites More sharing options...
itman 1,659 Posted February 3, 2020 Share Posted February 3, 2020 32 minutes ago, frapetti said: No. When we buyed the product 3 years ago, we were assigned to an eset partner named "globalgate". Now that we needed to renew, we talked to them again. That's the usual procedure, right? Someone from Eset will have to answer this. frapetti 1 Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 4, 2020 ESET Staff Share Posted February 4, 2020 Yes, it´s a regular procedure. In the future, I would recommend to start processing the license renewal during the month before the actual license expiration. I can check your license, if you want to, what´s the status of the renewal in our licensing system. frapetti 1 Link to comment Share on other sites More sharing options...
frapetti 1 Posted February 4, 2020 Author Share Posted February 4, 2020 4 hours ago, MichalJ said: Yes, it´s a regular procedure. In the future, I would recommend to start processing the license renewal during the month before the actual license expiration. I can check your license, if you want to, what´s the status of the renewal in our licensing system. That would be great, thanks. Do you need some info from us to check that? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 5, 2020 ESET Staff Share Posted February 5, 2020 Just send me a private message with your public license ID (XXX-XXX-XXX) Link to comment Share on other sites More sharing options...
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