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Unauthorised Access


Lee23
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I just recently installed Eset (so it’s not an installation issue) and purchased the key and now I can’t use it because it says unauthorised access. This is frustrating the hell out of me because my computer won’t run properly because I need this program which won’t run properly!!

I would love if someone could explain in easy terms why I can’t do this and how to fix it please!

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Please carry on as follows:
- enable advanced logging under Help and support -> Details for customer care
- run update
- disable logging
- collect logs with ESET Log Collector and upload the generated archive here.
 

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If a module update has not been performed successfully at least once after installation, I suspect not all Eset components have been installed. This might be the reason Log Collector is not running successfully.

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Is there any way to fix this? Actually hang on I think it’s working. I’m trying a computer scan

Edited by Lee23
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