Lee23 0 Posted December 21, 2019 Share Posted December 21, 2019 I just recently installed Eset (so it’s not an installation issue) and purchased the key and now I can’t use it because it says unauthorised access. This is frustrating the hell out of me because my computer won’t run properly because I need this program which won’t run properly!! I would love if someone could explain in easy terms why I can’t do this and how to fix it please! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,549 Posted December 21, 2019 Administrators Share Posted December 21, 2019 Please carry on as follows: - enable advanced logging under Help and support -> Details for customer care - run update - disable logging - collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
Lee23 0 Posted December 21, 2019 Author Share Posted December 21, 2019 So how do I find advanced logging? I’m in help and support and it’s not there Link to comment Share on other sites More sharing options...
ESET Insiders stackz 85 Posted December 21, 2019 ESET Insiders Share Posted December 21, 2019 From help and support select 'Details for Technical Support' then toggle Advanced logging. Link to comment Share on other sites More sharing options...
Lee23 0 Posted December 21, 2019 Author Share Posted December 21, 2019 Ok so it’s been “in progress” for like 45 min now I can’t go any further. Link to comment Share on other sites More sharing options...
itman 1,496 Posted December 21, 2019 Share Posted December 21, 2019 If a module update has not been performed successfully at least once after installation, I suspect not all Eset components have been installed. This might be the reason Log Collector is not running successfully. Link to comment Share on other sites More sharing options...
Lee23 0 Posted December 21, 2019 Author Share Posted December 21, 2019 (edited) Is there any way to fix this? Actually hang on I think it’s working. I’m trying a computer scan Edited December 21, 2019 by Lee23 Update Link to comment Share on other sites More sharing options...
Lee23 0 Posted December 21, 2019 Author Share Posted December 21, 2019 Bloody hell its working! People of the forum many thanks to you! Link to comment Share on other sites More sharing options...
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