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Kernel Extention Problem with ESET Cyber Security Pro


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I use ESET Cyber Security Pro on my Mac. After upgrading macOS to Catalina (10.15.1), I am facing some problems. It worked on macOS Mojave perfectly. The problem related to Kernel Extention. I have attached the error message. So, you may understand the problems well. I have tried several times, but failed to solve. So, please help me to solve this issue.

*Noted that I am new to Mac. 

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On 11/8/2019 at 6:41 PM, Marcos said:

According to https://support.eset.com/kb37/, ESET Cyber Security Pro 6.8 and ESET Cyber Security 6.8 are compatible with Catalina. Do you have the latest version of ECS installed?

Hello @Marcos

 

Yes. I have installed ESET Cyber Security Pro 6.8 (Latest Version Downloaded from official site)

Screenshot 2019-11-08 at 6.47.43 PM.png

Edited by Md Rasel
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4 hours ago, Peter Randziak said:

Hello @Md Rasel,

to resolve the issue follow the steps described in this KB article https://support.eset.com/kb6570/ and let us know how it went.

Peter

Hello @Peter Randziak

I have already tried according to this article. But, issue did not resolve.

Rasel

Edited by Md Rasel
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  • ESET Moderators

Hello @Md Rasel,

well we would need the logs to check it, so collect them as described at https://support.eset.com/kb3404/ , upload them to a safe location and send me a private message with the download details and reference to this forum topic.

Peter

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