Md Rasel 0 Posted November 8, 2019 Share Posted November 8, 2019 I use ESET Cyber Security Pro on my Mac. After upgrading macOS to Catalina (10.15.1), I am facing some problems. It worked on macOS Mojave perfectly. The problem related to Kernel Extention. I have attached the error message. So, you may understand the problems well. I have tried several times, but failed to solve. So, please help me to solve this issue. *Noted that I am new to Mac. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted November 8, 2019 Administrators Share Posted November 8, 2019 According to https://support.eset.com/kb37/, ESET Cyber Security Pro 6.8 and ESET Cyber Security 6.8 are compatible with Catalina. Do you have the latest version of ECS installed? Link to comment Share on other sites More sharing options...
Md Rasel 0 Posted November 8, 2019 Author Share Posted November 8, 2019 (edited) On 11/8/2019 at 6:41 PM, Marcos said: According to https://support.eset.com/kb37/, ESET Cyber Security Pro 6.8 and ESET Cyber Security 6.8 are compatible with Catalina. Do you have the latest version of ECS installed? Hello @Marcos Yes. I have installed ESET Cyber Security Pro 6.8 (Latest Version Downloaded from official site) Edited November 12, 2019 by Md Rasel Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted November 12, 2019 ESET Moderators Share Posted November 12, 2019 Hello @Md Rasel, to resolve the issue follow the steps described in this KB article https://support.eset.com/kb6570/ and let us know how it went. Peter Link to comment Share on other sites More sharing options...
Md Rasel 0 Posted November 12, 2019 Author Share Posted November 12, 2019 (edited) 4 hours ago, Peter Randziak said: Hello @Md Rasel, to resolve the issue follow the steps described in this KB article https://support.eset.com/kb6570/ and let us know how it went. Peter Hello @Peter Randziak I have already tried according to this article. But, issue did not resolve. Rasel Edited November 12, 2019 by Md Rasel Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted November 15, 2019 ESET Moderators Share Posted November 15, 2019 Hello @Md Rasel, well we would need the logs to check it, so collect them as described at https://support.eset.com/kb3404/ , upload them to a safe location and send me a private message with the download details and reference to this forum topic. Peter Link to comment Share on other sites More sharing options...
Md Rasel 0 Posted November 15, 2019 Author Share Posted November 15, 2019 Hello @Peter Randziak, The link does not work. Would you please check the link again ? Rasel Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted November 15, 2019 Administrators Share Posted November 15, 2019 The link translates to https://support.eset.com/en/use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support Link to comment Share on other sites More sharing options...
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