Faizan Siddiqui 0 Posted October 10, 2019 Share Posted October 10, 2019 Hi, I am using ESMC 7x, ESET file security and agent both are installed on Servers but on ESMC web console its showing as unmanaged computers.. i need solution for this Link to comment Share on other sites More sharing options...
Dump Kids 0 Posted October 10, 2019 Share Posted October 10, 2019 what operating system on your device? Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted October 10, 2019 ESET Staff Share Posted October 10, 2019 I would recommend to start by checking whether ESMC Agent installed on client machine is actually connecting to ESMC. For this purpose please follow troubleshooting part of documentation - especially status.html log present on client machine might be helpful in this case. In case ESMC Agent will be connecting to ESMC, most probable issue is that is is using different name in ESMC or is located in different group, which prevented ESMC to remove "dead" duplicate that is rendered as unmanaged. In case AGENT is not connecting to ESMC, it is crucial to resolve connectivity issues as described in referenced documentation. igi008, JirkaL and DH2020 3 Link to comment Share on other sites More sharing options...
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