Clients not showing in ESMC

[Faizan Siddiqui 0]

Hi,

I am using ESMC 7x,  ESET file security and agent both are installed on Servers but on ESMC web console its showing as unmanaged computers.. i need solution for this 

[Dump Kids 0]

what operating system on your device?

[MartinK 378]

I would recommend to start by checking whether ESMC Agent installed on client machine is actually connecting to ESMC. For this purpose please follow troubleshooting part of documentation - especially status.html log present on client machine might be helpful in this case.

In case ESMC Agent will be connecting to ESMC, most probable issue is that is is using different name in ESMC or is located in different group, which prevented ESMC to remove "dead" duplicate that is rendered as unmanaged.

In case AGENT is not connecting to ESMC, it is crucial to resolve connectivity issues as described in referenced documentation.