we need to solve the problem of accidentally disconnecting mobile client from the ESMC. Let me describe what is happening:
1) register a new phone via email
2) the device is properly registered and activated
3) Install with Endpoint, project policies, everything works
However, after some time, the phone stops connecting to the ESMC server. I found that just opening the Endpoint on the phone and the connection is reestablished and it works for a while (it's random).
We run the server on an internal address and we have foorwarding these ports: TCP/9980, TCP/9981, TCP/2222.
However, even if the client is connected to wifi on the same subnet as the ESMC server, the connection does not work. If we had a problem, for example, in port forwarding, it could not even register.
Is there any way to find out what's going on? Any log etc?
ESET Security Management Center (Server), Verze 7.0 (7.0.577.0) on Win2019DC.