JirkaL

Hello Marcos, any news? Jirka

Hello, I'm trying to create a dynamic group in ESET PROTECT (on-prem version 12.1.252.0) that excludes devices with a specific application installed, such as FortiClient. Unfortunately, it seems that using negative conditions like does not equal, does not start with, or NOR within the dynamic group template either causes errors or does not work as expected. In many cases, devices that do in fact have the application installed are still included in the group. Could you please clarify: Is there currently any supported method to build a dynamic group that includes only devices not having a specific application installed? If not, is this limitation planned to be resolved in future releases? Are there any documented workarounds? Thank you very much. Best regards, Jirka

Thank you Martin!

Hello again, after server reboot is it ok. I apologize for the false alarm. Jirka

Hello, today I upgraded the ESMC to the latest version and started updating Agents. Everything went well, unfortunately, on the dashboard updated agents are reporting unknow status. But in the list of computers normally communicate, I can do restart etc. Thanks for advice. Jirka L.

Hi Marcos, do you mean with our dealer or should I set up a ticket on support portal? Jirka

Good day, we need to solve the problem of accidentally disconnecting mobile client from the ESMC. Let me describe what is happening: 1) register a new phone via email 2) the device is properly registered and activated 3) Install with Endpoint, project policies, everything works However, after some time, the phone stops connecting to the ESMC server. I found that just opening the Endpoint on the phone and the connection is reestablished and it works for a while (it's random). We run the server on an internal address and we have foorwarding these ports: TCP/9980, TCP/9981, TCP/2222. However, even if the client is connected to wifi on the same subnet as the ESMC server, the connection does not work. If we had a problem, for example, in port forwarding, it could not even register. Is there any way to find out what's going on? Any log etc? ESET Security Management Center (Server), Verze 7.0 (7.0.577.0) on Win2019DC. Thank you Jirka

Hi Michael, the task worked perfectly. I'll call your support tomorrow to resolve the second issue. Thank you once again. Jirka

Hello, any advice? Thanks

Hi, I have two questions: 1) we have installed ESMC server on Win2019 Std. We manage about 300PC in different network subnets. We would need to disable the Rogue service on the ESMC server because it is constantly finding devices (printers, scanners, etc.) that we don't need to display as "Found Devices" in Dashbord. Is this setting possible? I tried to apply Rogue policy, I entered a range in the address filter in which the ESMC server (172.17.1.0/24) is as excluded, I assigned it to the server where ESMC is installed, but without result. 2) when I try to map a security group from AD (for ESMC administration), I get an error message: DATA FALSE:: ERROR MESSAGE: LISTDOMAINGROUPS: NETQUERYDISPLAYINFORMATION FAILED WITH 0X1F, REPEAT Everything is configured correctly (AD controller, credentials).At the same time we use the task of "Static group synchronization" and it works ok. Therefore, I do not assume a configuration error (e.g. bad login, etc.) Thank you. Jirka