brw20 0 Posted June 12, 2019 Share Posted June 12, 2019 hi, I wanted to test eset nod 32. Unfortunately after installing the trial version, when I try to update the virus database I got error. Updates can be downloaded but at the last moment ESET gives the following message "Error creating the temporary file". It's strange for me, but I started to googling to solve this issue. I'm using Win7 64bit and polish version of nod. The first thing which Idid was download an eset uninstaller and uninstalling nod32 with help this thing in safe mode. Didn't help. The second thing was cleaning C:\Windows\temp. It's didn't help too. So please tell and help me what I could do more. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 13, 2019 Administrators Share Posted June 13, 2019 Please provide a Procmon log from a failed update attempt as per https://support.eset.com/kb6308. In particular, start logging with Procmon, run update and after it has failed, stop logging. Then save the log, compress it and provide it to me for perusal. brw20 1 Link to comment Share on other sites More sharing options...
brw20 0 Posted June 13, 2019 Author Share Posted June 13, 2019 (edited) 10 hours ago, Marcos said: Please provide a Procmon log from a failed update attempt as per https://support.eset.com/kb6308. In particular, start logging with Procmon, run update and after it has failed, stop logging. Then save the log, compress it and provide it to me for perusal. Thank you @Marcos for your time. I sent log in PM because I do not know if the log contains sensitive data or not. Edited June 13, 2019 by brw20 Link to comment Share on other sites More sharing options...
brw20 0 Posted June 14, 2019 Author Share Posted June 14, 2019 Problem solved. All thanks to @Marcos. My path to C:\Windows\temp was incorrect somehow and it caused error. Everything is fine right now. Link to comment Share on other sites More sharing options...
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