GamblerK123 0 Posted April 24, 2019 Share Posted April 24, 2019 Dear ESET Technical Support, I put a password inside the software to make a security for the whole software , but the problem is I forgot the password and I need to change it , but I can't . The password not for my account , inside the software require us to put a password to secure the software to avoid any misleading Can you help me please to change the password and make new one to remember it please Below all the Information you need to help me Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 24, 2019 Administrators Share Posted April 24, 2019 Please follow the instructions at https://support.eset.com/kb6915/. You can unlock it yourself via a verification email sent to your registration email address and clicking a verification link as per the instructions in the KB. Link to comment Share on other sites More sharing options...
GamblerK123 0 Posted April 24, 2019 Author Share Posted April 24, 2019 Sorry , But I can't see any option what you mention up I just got this message , then I don't know how to do it or to get Verification Code from Technical support that's the code for Technical support : UjxFfnkG0CvDVU8MwRfKCerEA6r1VrXJv5tfF37CWCs= Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 24, 2019 Administrators Share Posted April 24, 2019 Please carry on as follows: 1, Click Restore password 2, Enter your license registration email and click "Send code": 3, Check your email and copy the verification code: 4, Paste the verification code in the program. Also set a new password or leave it blank to remove password protection. Click Verify: 5, The password will be changed or removed: Link to comment Share on other sites More sharing options...
TomFace 539 Posted April 24, 2019 Share Posted April 24, 2019 (edited) Hello GamblerK123. I believe you are referring to the Password settings in the ESET program (protecting your ESET Security settings...not the Password Manager in ESSP). I have had issues with the reset PW process in the past (see https://forum.eset.com/topic/18898-eis-password-protect/ ) If the process Marcos detailed doesn't work and you run into the same issues that I did, you can use the uninstaller tool (see https://support.eset.com/kb2289/ ) in safe mode. That will remove ESET and it's associated password. In my situation, that was the solution that ESET Support NA advised to use. I eventually was able to enter a new PW and all seems fine now. Regards, Tom Edited April 24, 2019 by TomFace Link to comment Share on other sites More sharing options...
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