radar 0 Posted January 4, 2019 Share Posted January 4, 2019 I'm having an issue where my computer will randomly crash to a black screen and I need to hard reboot at the power button to restart it. After analyzing the memory dump it seems eamonm.sys is causing the crash. I've seen other posts where this has been the case but it didn't look like any one of them had a resolution. Is there any known cause of this or anyone I can send the memory dump to for analysis by someone more knowledgeable than myself? Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 5, 2019 Administrators Share Posted January 5, 2019 Please provide: - a complete memory dump from the crash - ELC logs Link to comment Share on other sites More sharing options...
radar 0 Posted January 5, 2019 Author Share Posted January 5, 2019 I'm not able to upload them directly since they are over the limit but they can be found here: https://drive.google.com/open?id=1XTWwsb110A4sphk3b484lCoDhw9Yd4OR Note this is the ESET Log Collector logs and dumps from two separate crashes. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted January 17, 2019 ESET Moderators Share Posted January 17, 2019 Hello @radar, thank you for the dump files. I checked them briefly and will pass it to the devs to analyze it deeper. How often does you get BSOD, if I may ask? Do you happen to have a complete memory dump from it? If yes can you please provide me with one? We apologize for the inconvenience caused, P.R. tracking note for us: P_ESSW-7633 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 17, 2019 Administrators Share Posted January 17, 2019 Please let me know if the fixed driver provided via a personal message resolved the issue. Link to comment Share on other sites More sharing options...
radar 0 Posted January 22, 2019 Author Share Posted January 22, 2019 Thank you Marcos for the help. I actually didn't need to use it. It seems to have resolved itself. Link to comment Share on other sites More sharing options...
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