Justin 0 Posted September 19, 2018 Share Posted September 19, 2018 Hi, If we plan to upgrade eset endpoint protection standard to advanced, the existing endpoint antivirus clients will not have any licensing errors right? Does adding endpoint advanced license to admin console automatically update license on client Machines without IT intervention? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted September 19, 2018 ESET Staff Share Posted September 19, 2018 Ideally, you should just upgrade the license, meaning the key would stay the same, just the product changes. This change should be automatically reflected in all products, including the managemenr server. Endpoints will continue to work normally. If you get a new license, simply add it to either ERA or your license account, and then reactivate your clients remotely. Link to comment Share on other sites More sharing options...
Justin 0 Posted September 20, 2018 Author Share Posted September 20, 2018 (edited) Thanks Michal. Initially we had to import offline license for few machines since era server was not activating them due to firewall restrictions. Will they renew automatically? Can we activate them now using era server? Edited September 20, 2018 by Justin Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted September 20, 2018 ESET Staff Share Posted September 20, 2018 You will have to reactivate them with a newly generated offline file. However please note, that offline files are application specific (won’t adopt like in case of an online activated seat). Link to comment Share on other sites More sharing options...
Justin 0 Posted September 20, 2018 Author Share Posted September 20, 2018 Got it. Link to comment Share on other sites More sharing options...
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