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Eset business upgrade


Justin
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Hi,

If we plan to upgrade eset endpoint protection standard to advanced, the existing endpoint antivirus clients will not have any licensing errors right? Does adding endpoint advanced license to admin console automatically update license on client Machines without IT intervention?

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  • ESET Staff

Ideally, you should just upgrade the license, meaning the key would stay the same, just the product changes. This change should be automatically reflected in all products, including the managemenr server. Endpoints will continue to work normally. If you get a new license, simply add it to either ERA or your license account, and then reactivate your clients remotely. 

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Thanks Michal. Initially we had to import offline license for few machines since era server was not activating them due to firewall restrictions. Will they renew automatically? Can we activate them now using era server?

Edited by Justin
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  • ESET Staff

You will have to reactivate them with a newly generated offline file. However please note, that offline files are application specific (won’t adopt like in case of an online activated seat).

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