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ESET remote admin policy doesn't block external device


nikola_bgd
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Hi,

We have a client with the latest version of eset endpoint security that recieved a device control policy from the eset remote administrative server that also has the latest version.

The device control policy has a rule which is set to block all device types.

We tested this by pluging in different external media into the PC and it is working.

However, if we plugin an android phone, we are able to see the phone's data and ssd and copy data between the pc and phone and vice-versa.

Is there a way to disallow this activity as well?

 

Edited by nikola_bgd
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  • Administrators

Not all devices can be blocked. Please contact your local Customer care and provide them with:

- ELC logs
- a Procmon log from the time of connecting the phone to a computer

For instructions, see the FAQ section at the right-hand side of this forum. Customer care will properly track the case and relay the logs to developers for analysis.

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12 minutes ago, Marcos said:

Not all devices can be blocked. Please contact your local Customer care and provide them with:

- ELC logs
- a Procmon log from the time of connecting the phone to a computer

For instructions, see the FAQ section at the right-hand side of this forum. Customer care will properly track the case and relay the logs to developers for analysis.

Are there specific device ID that are not recognized as devices?

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That's ok, but phone's SSD card is an external storage device. This issue is very disappointing. I see that other security product vendors offer this kind of feature.

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  • 2 months later...

Hello,

we've got the same problem.

Android smartphone isn't shown in devices activity log and not blocked.

Why should be block USB when there is no problem to connect smartphone?

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We have different situation. We want to block smartphone but still be able to access device storage.

Users use smartphone as a way to access internet on our internal network, avoiding corporate firewall.

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  • ESET Staff

Hello, this is basically valid for all of you. Despite our efforts to support all types of devices, some of them are behaving in a non standard way. We are however able to address those, based on the data provided to us. So in case of any issue like that, I encourage you to open a support ticket, deliver the requested logs. We will proceed with analysis / replication and then implementation of a fix, which could be released either by a module update, or within the next service release of the product.

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