Dorset Rover 0 Posted March 24, 2017 Share Posted March 24, 2017 (edited) I have just (at 14:41) tried to submit a support request, agreeing to allow changes to be made to this p.c. and received the following 'message' 404 We are sorry, this page cannot be found This is the 6th or 7th time I have tried to submit the same request today, all of them resulting in the same response. Edited March 24, 2017 by Dorset Rover To add title & delete emoticon Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted March 24, 2017 ESET Moderators Share Posted March 24, 2017 How are you submitting a support request, there are a few different options so we would need to know which one isn't working http://support.eset.com/kb3742/ Link to comment Share on other sites More sharing options...
Dorset Rover 0 Posted March 24, 2017 Author Share Posted March 24, 2017 From the 'Help & Support' page of the Eset icon in the task bar, then by clicking on 'Customer Care', then clicking on 'Submit Support Request'. Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted March 24, 2017 ESET Moderators Share Posted March 24, 2017 (edited) 2 hours ago, Dorset Rover said: From the 'Help & Support' page of the Eset icon in the task bar, then by clicking on 'Customer Care', then clicking on 'Submit Support Request'. Sorry about that, I tested that and I'm seeing the same thing myself. There is definitely the added benefit of automatically attaching the relevant system logs using the in-product support request, but until the redirect is resolved (that's what I think it is because the form itself is still working properly), you can still submit a support request using the web form: https://www.eset.com/int/support/contact/ Edited March 24, 2017 by foneil to delete title and add emoticon Link to comment Share on other sites More sharing options...
Dorset Rover 0 Posted March 24, 2017 Author Share Posted March 24, 2017 52 minutes ago, foneil said: Sorry about that, I tested that and I'm seeing the same thing myself. There is definitely the added benefit of automatically attaching the relevant system logs using the in-product support request, but until the redirect is resolved (that's what I think it is because the form itself is still working properly), you can still submit a support request using the web form: https://www.eset.com/int/support/contact/ I have just submitted a 'ticket' using the link you kindly included in your (above) reply. Once I have heard from your 'Customer Care'. I will advise you accordingly. Thank you. Link to comment Share on other sites More sharing options...
Dorset Rover 0 Posted March 27, 2017 Author Share Posted March 27, 2017 On 24/03/2017 at 9:27 PM, Dorset Rover said: I have just submitted a 'ticket' using the link you kindly included in your (above) reply. Once I have heard from your 'Customer Care'. I will advise you accordingly. Thank you. As a follow up to the above message, this morning I received an e-mail acknowledgement from Technical Customer Care asking that I contact that department by telephone. Thank you. Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted March 27, 2017 ESET Moderators Share Posted March 27, 2017 Additionally, the redirect seems to be fixed and working properly so additional tickets can be submitted using the in-product web form as normal. Link to comment Share on other sites More sharing options...
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