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Also see this thread that addresses the same issue: https://forum.eset.com/topic/1583-ess-gui-is-blank/?hl=%2Bblank+%2Bwindow

Can I use my ESET for Mac products with OS X Yosemite (10.10)?

ESET Secure Authentication version 2.2.0.786 has been released and is available for a free business trial or to purchase. ESET Secure Authentication (ESA) is a mobile-based solution that uses two-factor authentication (2FA) in the form of a one-time password (OTP) to secure access to a company's Virtual Private Network (VPN) or Microsoft Outlook Web App (OWA). Changelog: Added: Support for Microsoft Remote Desktop Protocol (RDP)Known Issues: On Blackberry devices, it is necessary to manually delete the ESA mobile application to remove old application data before installing a new copy of the ESA mobile application. Certain Symbian mobile devices display a low-resolution ESA mobile app icon. The "ESA Admins AD" security group is not removed during uninstallation. The Auth API requires a "Content-Type" header using the value "application/json," or it returns an HTTP 500 Error. Clicking Cancel on the OTP page for the Exchange 2013 Control Panel takes you back to the logon URL for OWA and not ECP. When an SMS OTP user is logged into OWA on Exchange 2010 and the browser session is idle, the system may send an occasional SMS OTP despite the fact that the user is already logged in. When logging in to a Windows Server 2008 R2 machine with ESA Remote Desktop protection enabled, users are unable to change expired passwords via Remote Desktop. This only manifests when Network Level Authentication is not enforced for Remote Desktop connections. ESET Secure Authentication FAQ — For frequently asked questions (FAQs), Known Issues, and links to ESET Knowledgebase articles for installing and configuring ESA. For installation instructions, see the ESET Secure Authentication (ESA) Setup Checklist. To check availability in your region, contact your local reseller, distributor or ESET office.

Ok, let us know what happens and if that does resolve your issue. Also, we're interested whether you knew about the ESET Knowledgebase and performed a search to find your answer, and if you didn't find relevant results, which search terms you used because we can modify the results for search queries to help other users with this issue. Thanks.

yes, you can certainly choose which components to use. I think that the following ESET Knowledgebase article would be beneficial to you regarding the "real time network for monitoring ongoing security activity", which is referring to ESET Live Grid. Advanced scanning options in ESET NOD32 Antivirus and ESET Smart Security hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2909 Also, see the ESET Technology description for ESET LiveGrid for more information about how ESET Smart Security uses it. The other component I think you're specifically referring to is PUA detection: How do I configure my Windows ESET product to detect or ignore unwanted, unsafe and suspicious applications? hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3204

Which OS are you running? If Windows 7, perhaps the following ESET Knowledgebase will help: How do I display the ESET icon in my Windows system tray (next to the system clock)? hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2350

I like the idea of this but like other social platforms, it more depends on what platform(s) my contacts use. If I'm the only one using it, that doesn't help me connect to others! Maybe it's just too new.

You should uninstall Beta and reinstall new version 8 GA build: How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus?

ESET is proud to announce version 8 of ESET NOD32 Antivirus. Available languages: English, Français canadien (French Canadian), Slovencina (Slovak), Ceština (Czech) and Deutsch (German). *All other languages will be available soon. Key features available in version 8: Enhanced Exploit Blocker: Protects against attacks on web browsers, PDF readers, Office documents, as well as Java communications and Java-based software that provides the ability to eliminate lockscreens and ransomware. ESET SysRescue Live: The next generation of the ESET SysRescue utility, ESET SysRescue Live allows you to create a bootable disk, in the form of a USB flash drive or CD/DVD, with the ability to scan and clean your system even when you cannot boot into Windows. ESET SysRescue Live is a Linux-based malware cleaning tool that runs independent of the operating system from the ESET NOD32 Antivirus retail CD (North America only). HIPS Smart mode: Only suspicious system events trigger a notification beyond the set of pre-defined rules in Automatic mode (operations such as system registry, active processes and programs). ESET Cybersecurity Education (North America only): New Cybersecurity Education introduces a more interactive and game-like approach to training. This replaces the previously named ESET Cybersecurity Training (note: the new name change is not reflected in the UI yet). For more information including purchasing and downloading the product, visit the ESET product pages at the following links or contact your local reseller, distributor or ESET office: ESET NOD32 Antivirus Existing ESET NOD32 Antivirus and ESET Smart Security users can upgrade to version 8 for free. Visit the following ESET Knowledgebase article for recommended instructions on upgrading: How do I upgrade my Windows ESET Home Edition product to the latest version? Related: For further descriptions of current and new features in ESET products, visit the ESET Technology web page.

ESET is proud to announce version 8 of ESET Smart Security. Available languages: English, Français canadien (French Canadian), Slovenčina (Slovak), Čeština (Czech) and Deutsch (German). *All other languages will be available soon. Key features available in version 8: Botnet protection: Brand new technology that protects against infiltration by botnet malware to prevent spam and network attacks detected in outbound traffic from your computer. Botnet protection searches outgoing network communications for known malicious patterns, and matches the remote site against a blacklist of malicious ones. Any detected malicious communication is blocked and reported to the user. Click to view a screenshot. Enhanced Exploit Blocker: Protects against attacks on web browsers, PDF readers, Office documents, as well as Java communications and Java-based software that provides the ability to eliminate lockscreens and ransomware. ESET SysRescue Live: The next generation of the ESET SysRescue utility, ESET SysRescue Live allows you to create a bootable disk, in the form of a USB flash drive or CD/DVD, with the ability to scan and clean your system even when you cannot boot into Windows. ESET SysRescue Live is a Linux-based malware cleaning tool that runs independent of the operating system from the ESET Smart Security retail CD (North America only). HIPS Smart mode: Only suspicious system events trigger a notification beyond the set of pre-defined rules in Automatic mode (operations such as system registry, active processes and programs). ESET Cybersecurity Education (North America only): New Cybersecurity Education introduces a more interactive and game-like approach to training. This replaces the previously named ESET Cybersecurity Training (note: the new name change is not reflected in the UI yet). For more information including purchasing and downloading the product, visit the ESET product pages at the following links or contact your local reseller, distributor or ESET office: ESET Smart Security Existing ESET NOD32 Antivirus and ESET Smart Security users can upgrade to version 8 for free. Visit the following ESET Knowledgebase article for recommended instructions on upgrading: How do I upgrade my Windows ESET Home Edition product to the latest version? Related: For further descriptions of current and new features in ESET products, visit the ESET Technology web page.

SweX is correct regarding your ability to upgrade with an existing license. Existing ESET NOD32 Antivirus and ESET Smart Security users can upgrade to newer versions for free. How do I upgrade my Windows ESET Home Edition product to the latest version?

Known Issue Resolved This issue was caused by a third-party system incompatibility and has been resolved—no further action is required by users.

If you want to configure SMTP notifications as Marcos suggested, you can do so by following the instructions here: hxxp://kb.eset.com/esetkb/SOLN3027#SMTPEA (the instructions are for Endpoint Antivirus but it works the same in EAV).

You're right rugk, if he means for EMS, then this is true.

I'm not sure if you mean a scheduled On-deman scan? I don't see how you could try to run a scan with the device shut down. Possible help: See step 7 hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3207

ESET Secure Authentication version 2.1.1.780 has been released and is available for a free business trial or to purchase. ESET Secure Authentication (ESA) is a mobile-based solution that uses two-factor authentication (2FA) in the form of a one-time password (OTP) to secure access to a company's Virtual Private Network (VPN) or Microsoft Outlook Web App (OWA). Changelog:Fixed: Login timeout error for SharePoint 2013 plug-in Improved: Ambiguous error message in the event of a failed provisioning due to no Internet connectivity Known Issues:On Blackberry devices, it is necessary to manually delete the ESA mobile application to remove old application data before installing a new copy of the ESA mobile application. Certain Symbian mobile devices display a low-resolution ESA mobile app icon. The "ESA Admins AD" security group is not removed during uninstallation. The Auth API requires a "Content-Type" header using the value "application/json," or it returns an HTTP 500 Error. Clicking Cancel on the OTP page for the Exchange 2013 Control Panel takes you back to the logon URL for OWA and not ECP. When an SMS OTP user is logged into OWA on Exchange 2010 and the browser session is idle, the system may send an occasional SMS OTP despite the fact that the user is already logged in. ESET Secure Authentication FAQ — For frequently asked questions (FAQs), Known Issues, and links to ESET Knowledgebase articles for installing and configuring ESA. To check availability in your region, contact your local reseller, distributor or ESET office.

Help is no slouch either:

ESET File Security for Microsoft Windows Server 4.5.12017.0 has been released and is available to download. Changelog:Fixed: Windows systems freeze with symbolic links configured Languages available: ENU, SKY, DEU, ESL, ESN, FRA, FRC, CHS, CHT, KOR, NLD, PLK, PTB, RUS Japanesse (JPN) and Italian (ITA) will be released soon. For more information and to download the product, visit the ESET File Security for Microsoft Windows Server product page, or to check availability in your region, contact your local reseller, distributor or ESET office.

Yes, thank you @rugk for mentioning that--users with a valid license can upgrade to the latest product version for free. How do I upgrade ESET Smart Security or ESET NOD32 Antivirus to the latest version? hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2476

For specific licensing/renewal question, you should reach out to your local ESET distributor--submit a request using the form at the following web page, and you'll get your answer and the help to renew the license: hxxp://support.athena-gs.fr/demande_de_support.php?editeur=eset

Please let us know if the information in the following ESET Knowledgebase article answers your question: How do I restore files quarantined by the ESET Online Scanner?

ESET Mobile Security for Android (Mobile Security & Antivirus) version 3.0.1040 is now available on Google Play. You can update your current version of ESET Mobile Security for Android for free by accepting the update from Google Play. How do I upgrade ESET Mobile Security for Android? ChangelogMinor bug fixesFor more information about the product, visit the ESET Mobile Security for Android product page or to check availability in your region, contact your local reseller, distributor or ESET office. ESET Mobile Security for Android FAQ

Known Issues Anti-theft actions and notifications from my.eset.com are delayed on Kindle devices (for example, after marking a device as missing). Solution: No further action is required by you. The action from my.eset.com will occur on the Kindle device after a delay that is typically under 20 minutes. On Kindle HDX devices (3rd Gen), selecting the option “Unknown sources” using the ESET Security Audit feature will redirect to an incorrect location in the device settings. Solution: You can manually access the correct location by going to Settings > Applications. The latest version of ESET Mobile Security for Android does not support Kindle Fire (1st Gen).

ESET Security for Microsoft SharePoint Server version 4.5.15023 has been released is available to download. Changelog:Fixed: Issue with quarantining files by rule when SharePoint 2007 web application is running under an account without administrative privileges Fixed: Issue with exclusions not applied on mounted volumes created as mount points in a directory For more information and to download the product, visit the ESET Security for Microsoft SharePoint product page, or to check availability in your region, contact your local reseller, distributor or ESET office. Visit the ESET Knowledgebase for ESET Security for Microsoft SharePoint Server support solutions: Knowledgebase solutions for ESET Security for Microsoft SharePoint Server

ESET Mobile Security for Android (Mobile Security & Antivirus) version 3.0.1022 is now available on the Amazon.com Appstore. You can update your current version of ESET Mobile Security for Android for free by accepting the update from the Amazon Appstore. Changelog Added: Anti-Theft portal integration on my.eset.com For more information about the product, visit the ESET Mobile Security for Android product page or to check availability in your region, contact your local reseller, distributor or ESET office. ESET Mobile Security for Android FAQ Will ESET Mobile Security for Android work on my Tablet device?