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I have given up on offline mirror, since I expect you will offer cloud solution in futur, but some info or control inside ERA regarding update is welcome. Regards!

Would you consider adding custom columns in device control? I have problem with one Samsung Galaxy Note 3. The device control does not detect Serial number and I am unable based on Vendor and Model name to make exception for device. Also, what properties from device you use for Vendor, Model, Serial Number?

I agree with you that interface is still big problem in ERA 6.x (still unable to change timeout on Administrator account, search and sorting missing in most forms). Millions of clicks (HTTP requests) to get some information, but eventually we will have to accept 6.x as it is. In my company we are still on v5, mainly because of story of updating via apache proxy. I am not happy opening service to internet for clients that should not touch internet. But as time goes on we will have to accept this new updating model, or maybe they surprise me in 6.5 I've been doing testing with each release and it's getting better and we plan to switch to v6 mainly because of security and other non-security features it offers that we don't see in v5. I too was very disappointed and frustrated with v6 when it came out, but that is what it is. Basically if you don't like it you can buy other solutions out there. And don't think I didn't tried and test at least 10 of them. They are all almost identical in philosophy. Central console, agents, products, updates...In the end I decided to give them a chance to "fix" the product for production. I say this because I am not very happy with fact they decided to ask big customers what they like. They should have looked at v5 and improve great product. Regards.

Maybe this answers your question: https://forum.eset.com/topic/9399-exclusion-policy-merging/

Is there a will on ESET side to make bug list public? This could help testers like myself or users to identify their problem and speed up resolution.

Hello, thanks for the feedback. 1, Device control report template / dashboard is not implemented currently for multiple reasons. First of all, the usage of this functionality among ERA 5 users was very low, secondly, device control could generate excessive loads of data, so when customers wants to use this functionality, he should spent the time creating such report template. We are evaluating an option, that would allow us to trigger "collecting data" for reports, meaning you will be able to disable / enable collection of data for each of the reports. But this would still have to undergo feasibility. 2, You can use browser "ctrl+f" as a workaround, to search for a particular report template 3, We will track improvement for that. 1. I wonder how you get this usage report We are pushing it into production with v5 and will continue once on v6. I hope you continue to develop this part of Endpoint Security. 2. I did, but it's not elegant as search 3. Thanks. Regards!

If you use the Populate function to retrieve details of a device, the data should be retrieved correctly, including possible trailing spaces. Yes, but this Populate function is only available in v6 and we are still on v5 As a matter of fact support from Croatia instructed me to try and use Populate function, but we didn't know space would be problem

Command line arguments for agent on client side would be better option in my opinion. Having internet connection for client connection reset seems ok I guess for future cloud version

Thanks! I was able to configure dashboard with this report. Here are few suggestions for 6.5: 1. Create default Device Control table dashboard out-of-the box. That would be helpful for all modules. 2. Implement search in most forms. When I select + (Add Report) it would be nice to have search so I don't have to manually read almost all reports to find one I created. (Later I found out I can create my own category so searching was "faster") 3. Implement sorting, at least by name and/or category so I can (if search is not implemented) find my report quickly Regarding problem with LPT/COM rules in first post, the problem was solved after I examined string in Vendor field. Solution was to add space at the end of Vendor string. Then It recognized device correctly. It was vendor that added space at the end of string.

Also, while on subject of Device Control, how can I see Device Control Log (included screenshot from v5) in v6?

I've tested same thing on v6. Same result.

Hi! I'm trying to block all LPT/COM devices but allow some to accessible to users. I've created two rules. One to block all LPT/COM devices and second to allow specific Vendor and Model devices for use. But still I'm getting Blocked in Device Control Log. Is this possible to achieve in v5 or not? Thanks for reply!

It works! Many thanks!

I would love to have firewall on my servers that I can control from ERA.

Hi! Is it possible to run multiple commands with one Client Task - Operating system - Run Command ? Is there a command delimiter? Also, if this is not possible, could tasks be executed in sequence? Task 2 waiting for Task1 to execute? Regards!

Thanks for response! I ask because we are planing to push 6.5 into production. Regards!

Hi! Is there a possibility for you to share approximately release date of ERA 6.5 and some important changes versus 6.4? Thanks!

Future version as 6.x or 7 ?

But activation is required even after product upgraded?

Activation is required even after upgrade??

Sorry, don't understand what you mean by exclusion policies? All policies that have some kind of exclusion for scan etc? Thanks for reply!

They promised ERA internal backup solution in 6.5 (December 2016).

Try first upgrade to latest 5.0.2265.0 version.

There are no such plans but we are considering a better solution that would not require an ESET Authentication server for this. Any new information regarding ESET Authentication Server for v6?

Don't you support these updates via latest webmin in 6.4?