TomasP

Hello, The bank is indeed on our list and it is usually detected (I have just tested it). The issue may be with your browser, we are currently working on an update to the Banking and Payment Protection module that will add support for that build of Chrome. Once it is released, it will be downloaded automatically, you do not need to do anything.

Hello, You can just disable Banking & Payment Protection in our product's Setup.

Hello, If you believe the website is being blocked mistakenly, you can follow the steps at hxxp://support.eset.com/kb141/ Regards, T.

Hello, Yes, all our products can detect and clean any type of malware recognized by our detection engine, ransomware included. For our latest home products, we have even added a ransomware-behavior detection and after some fine-tuning, we plan to include it in the next generation of our Endpoint products as well. Regards, T.

Hello, There may have been a short outage of our redirection system, as the link works now and goes straight to our online help.

Hello, There was an issue with the installation packages downloaded directly from web. We have fixed the issue and released a new version, the current installers from our web will work. Regards, T.

Hello, There was an issue with the installation packages downloaded directly from web. We have fixed the issue and released a new version, the current installers from our web will work. Regards, T.

Hello, It was released on September 28, you can download it from the Download section at www.eset.com

Hello, If you believe the website is being blocked mistakenly, you can follow the steps at hxxp://support.eset.com/kb141/ Regards, T.

Hello, Please update our product to the latest version, we have added support for macOS Sierra in the that version, released on the same day as the OS update.

Hello, You can go to Tools > Quarantine, right-click the file and select Restore.

Hello, Please contact the distributor in the country where you want to use the license - they have dealt witch such cases before, they know what to do. T.

Version 8 used a completely different activation system, thus is not affected by changes in the current activation method. As for the error ACT.33, it is similar - it is related to a situation when a license is used in a different country than what the license has on file. Again, some licenses have a country lock (based on the country it was bought in), as part of license leakage prevention program. I am currently investigating what to do in case you want to legitimately use the product in the country restricted by your license and I will get back to you. Regards, T.

Hello, please have a look at https://forum.eset.com/topic/9682-problem-activating-eset-9-act34-error/, the explanation is posted there.

Hello, The ACT.34 activation code shows up when a license is activated in a product with a different language than what the license has on file. Some licenses have a language lock (based on the country it was bought in), as part of license leakage prevention program. Thus, the activation will be successful after selecting the appropriate language in the installation. Regards, T.

Hello, Let me explain this misunderstanding. In version 10, we have prepared 4 products (ESET NOD32 Antivirus, ESET Internet Security, ESET Smart Security and ESET Smart Security Premium) - thus, it is not true that ESET Smart Security and ESET Internet Security are the same products, as mentioned by SM03, the feature comparison is posted at hxxp://support.eset.com/kb318/ The important fact is that each country's distributor (i.e. who has an exclusive deal with ESET) can decide which of these products will be sold on their market, based on their statistics of people's demand for the features. Thus, it can happen that resellers in one country will offer NOD32, EIS and ESSP, while in a different country that will be NOD32, ESS and ESSP. (I am not sure whether any country will offer all 4 of them, that would be too cluttered IMHO.) For the licensing specifics, please contact ESET's sales and support office in your country. Thanks for the understanding, T.

Hello, we are on track to release our updated products when macOS 10.12 becomes available publically. Thanks for your understanding.

Hello, Last week, Google released Chrome 53 with some changes under the hood, thus Banking and Payment Protection has troubles running with this version. We are currently working on a fix, thanks for your understanding. T.

Hello, Please collect the logs from the server using our ESET Log Collector tool and capture the failed process startup using Process Monitor (manual attached). With these files ready, please submit a support ticket to your local ESET office who will guide you from there. Thank you, T. procmon_manual_english.pdf

Hi, so I checked and indeed, the reseller should not have sold you a trial license. We will notify them once again about this. Thanks for bringing this up, you can use your license as if it was a regular one. T.

Hello, we have the fixed file available, currently on a on-request basis. If you are interested, please contact me via a PM and specify whether you want the Linux or Windows version and whether 32 or 64 bit edition. Please note that the Linux version can only be used with ERA Server 6.4.304.0 and the Windows version can only be used with ERA Server 6.4.295.0. Regards, T. Hello, The files are now publically available, you can read the instructions and download them at hxxp://support.eset.com/ca6177/ Regards, T.

Hello, we have the fixed file available, currently on a on-request basis. If you are interested, please contact me via a PM and specify whether you want the Linux or Windows version and whether 32 or 64 bit edition. Please note that the Linux version can only be used with ERA Server 6.4.304.0 and the Windows version can only be used with ERA Server 6.4.295.0. Regards, T. Hello, The files are now publically available, you can read the instructions and download them at hxxp://support.eset.com/ca6177/ Regards, T.

Hello, we have the fixed file available, currently on an on-request basis. If you are interested, please contact me via a PM and specify whether you want the Linux or Windows version and whether 32 or 64 bit edition. Please note that the Linux version can only be used with ERA Server 6.4.304.0 and the Windows version can only be used with ERA Server 6.4.295.0. Regards, T. Hello, The files are now publically available, you can read the instructions and download them at hxxp://support.eset.com/ca6177/ Regards, T.

Hello, Thanks for the additional feedback. I will escalate this internally and will let you know once I get any new information. As for your license in its current state, it is fully functional in terms of features. T.

With trial license, you have access to all the features of the full version, with no restrictions. The difference is that a trial version is not supposed to be sold, it is just for evaluation purposes and usually last much shorter (a month, for example). You should check with your reseller why they sold you a one-year trial license instead of a regular license.