
Peter_J
ESET Staff-
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Mauricio Osorio reacted to a post in a topic: Database server connection is not working
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Database server connection is not working
Peter_J replied to Mauricio Osorio's topic in Remote Management
Hello, the documentation is fixed (all available languages). -
ESMC Install Docs Correction: Tomcat TLS Catalina Connector XML
Peter_J replied to Staj's topic in Remote Management
Hello Staj, the code in KB6721 has been updated updated. Now you can safely copy it (the hidden character has been removed). Thanks for your valuable feedback! -
Hello, the instructions for upgrading Apache Tomcat have been updated based on your suggestion. Thank you!
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Peter_J reacted to a post in a topic: Import has failed (certificate)
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Hello, the sorting behavior in ESMC 7.1 is described here: https://help.eset.com/esmc_admin/71/en-US/filters_layout_customization.html
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Hello, you can follow this example: https://help.eset.com/esmc_admin/71/en-US/dg_example_6.html
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Hello, ESMC 7.1 supports only 64-bit operating systems. It is true that ESMC Virtual Appliance runs on CentOS, but you can use any of the supported Linux OS: https://help.eset.com/esmc_install/71/en-US/linux.html The supported Tomcat version is Tomcat 9: https://help.eset.com/esmc_install/71/en-US/supported_versions_of_apache_tomcat.html. We will fix the tomcat7 examples, thanks for your feedback. See the supported MySQL (and ODBC connector) versions here: https://help.eset.com/esmc_install/71/en-US/database_requirements.html
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A table with overview of ESMC infrastructure elements and their main functions has been added to documentation: https://help.eset.com/esmc_install/70/en-US/architecture.html
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Hello, you can use User Synchronization server task: https://help.eset.com/esmc_admin/70/en-US/st_user_synchronization.html
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ESMC 7 VA: Dashboard connection status shows invalid data
Peter_J replied to carmik's topic in Remote Management
Hello, you can run the Reset Cloned Agent client task: https://help.eset.com/esmc_admin/70/en-US/client_tasks_reset_agent.html -
Hello, JRE is sufficient. JRE is often not distributed on its own, but a part of a bigger JDK package - that is the reason we are referring to JDK in ESMC documentation.
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Peter_J reacted to a post in a topic: KB6666 Computers with less than 1,000 MB free disk space
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Hello Rafael, it is not possible to include more IP ranges in one dynamic group template. For each IP range, you need create a separate dynamic group template (and a dynamic group), as described here: https://help.eset.com/era_admin/65/en-US/dg_example_6.html
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Peter_J started following Login failed: Connection has failed with state 'Not connected' and Rd sensor en ESMC
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Hello @cesareset, I suppose that you refer to the RD sensor report where you can see the list of computers in the network. There was indeed a change: in ERA 6 the report was called 'Rogue computers ratio'. In ESMC 7, you need to look at the 'Rogue computers' report: https://help.eset.com/esmc_admin/70/en-US/fs_using_rd_sensor.html
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Hello @Dom Prevost, you can find useful information in the Knowledgebase article on how to create a branch office structure in ERA/ESMC: https://support.eset.com/kb6321/ (ERA 6.5) https://support.eset.com/KB6881/ (ESMC 7)
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ERA Agent installation issues on Debian 9
Peter_J replied to Joe Alcorn's topic in Remote Management
Hi Joe, indeed, OpenSSL 1.1.* is not supported, as stated in the Online Help: https://help.eset.com/esmc_install/70/en-US/agent_prerequisites.html You need to downgrade it to a supported version. -
Login failed: Connection has failed with state 'Not connected'
Peter_J replied to carmik's topic in Remote Management
Hello, it seems MySQL on your VA got updated to an unsupported version. Please follow the steps in this Knowledgebase article: https://support.eset.com/kb6760/