janoo
ESET Staff-
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Everything posted by janoo
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Hi, so what are sizes of your ERA related folders: C:\ProgramData\ESET\RemoteAdministrator C:\Program Files\ESET\RemoteAdministrator folder with your ERA SQL instance (database)
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remote tasks never start
janoo replied to pdrobe's topic in ESET PROTECT On-prem (Remote Management)
Hi, I have few questions: do you have successfully installed ERA Agents on your client computers and are they connecting? (see the Last connection in the Dashboard) Do you use ERA proxy or HTTP Proxy? Do your clients have direct visibility to your ERA Server machine? (or they have to go via proxy?) It the activation task never starts, what do you see in its execution history? Thansk -
Hi, can you at least check, which folder or file/files exactly are growing so fast?
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Unable to install Era 6.5
janoo replied to anandm279's topic in ESET PROTECT On-prem (Remote Management)
OK, and what about component installation? Even if no solution is found for SQL Express installation, you can use MySQL database as well. -
Unable to install Era 6.5
janoo replied to anandm279's topic in ESET PROTECT On-prem (Remote Management)
Hi, I see two possible solutions, you can try: Download new installer form the official ESET site (it is free for download), because your installer might be corrupted Try component installation http://help.eset.com/era_install/65/en-US/index.html?component_installation_windows.htm with an altered name for the MS SQL express instance In both cases uninstall the current SQL Express first. -
Unable to install Era 6.5
janoo replied to anandm279's topic in ESET PROTECT On-prem (Remote Management)
Hi, is the installer you are using located in the remote location? Is that F: your local partition? -
Scheduled scan early after time change
janoo replied to j-gray's topic in ESET PROTECT On-prem (Remote Management)
Hi, are all your machines located (and set) in the same timezone? -
Feature request: Download Resource
janoo replied to TechMedx's topic in ESET PROTECT On-prem (Remote Management)
Nice workaround TechMedx, just out of curiosity, what did you use to create the msi? -
Maybe just for the check, do you have any other machine with ESET Endpoint installed in that network which has not proxy policy applied? Does this machine receive updates?
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Hi, what IP address can you see in the Proxy settings of the Endpoint? (on the client machine)
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Run .bat or .vbs file from RA
janoo replied to Pierce MacMillan's topic in ESET PROTECT On-prem (Remote Management)
It is not possible to change the executing user. For the second question, it is like it is in the OnlineHelp: -
Run .bat or .vbs file from RA
janoo replied to Pierce MacMillan's topic in ESET PROTECT On-prem (Remote Management)
By the way, Run Command is documented here: https://help.eset.com/era_admin/65/en-US/index.html?client_tasks_run_command.htm -
Unfortunately, there are no other examples than those available. Here is latest API link: http://help.eset.com/era/65/api/ It contains also newer example, but, unfortunately not for Perl.
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Hi Huain, for troubleshooting, you can start with looking into Agent logs http://help.eset.com/era_install/65/en-US/index.html?log_file.htm But if there is really problem with certificate, I would suggest you to export Agent Certificate and a CA from your ERA Server (such a CA which was used to sign the Server Certificate which is in use on ERA Server) and use those in the Repair installation of the Agent. Of course, use current IP address of ERA Server during the repair installation as hostname. PS: Dont you use ERA Proxy?
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Hi, the problem is the "localhost" - most likely agents are trying to connect to your ERA Server under wrong IP. Unknown status is caused by inability of Agents to connect to the server. How did you install Agents? What address did you use? More information on Agent installation you can find here: http://help.eset.com/era_install/65/en-US/index.html?component_installation_agent_windows.htm
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This issue is also documented in the ERA 65 Online Help, http://help.eset.com/era_install/65/en-US/index.html?migration_tool.htm
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New Server Setup - Certificate Issue
janoo replied to CraigB's topic in ESET PROTECT On-prem (Remote Management)
Hi CraigB, one thing is strange to me, why you had to setup a new CA & certificates? There were any in the Azure VM? Because during the installation, those should be created automatically. -
ERA 6.4 Windows to ERA 6.5 VA
janoo replied to coffeemug's topic in ESET PROTECT On-prem (Remote Management)
Hi, this is not recommended. If it would be on Win with MySQL, then it would be doable: http://support.eset.com/kb6355/ However, when using different DB servers, it could end up with problems. By now, as far as I know, you have to move it manually. -
Problem deploying agent
janoo replied to Dimitris Bastas's topic in ESET PROTECT On-prem (Remote Management)
Hi Dimitris, Such a workaround is not supported. For these cases we provide standalone Deployment tool. You can read more about it here: http://help.eset.com/era_install/65/en-US/index.html?deployment_tool.htm -
Password Administrator
janoo replied to Diego Dias's topic in ESET PROTECT On-prem (Remote Management)
Hi, Diego, you can try this procedure https://help.eset.com/era_deploy_va/65/en-US/index.html?recover_forgotten_password.htm -
Update all Outdated Software
janoo replied to Tuxedo's topic in ESET PROTECT On-prem (Remote Management)
Hi, use Software install task ( https://help.eset.com/era_admin/65/en-US/index.html?client_tasks_software_install.htm ) and use the trigger (joined dynamic gropup) to run this task over a special dyn group, as rekun wrote. -
should we change eset update port (2221)
janoo replied to amityservice's topic in ESET PROTECT On-prem (Remote Management)
Are you using any Proxy solution?