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  1. Hi Radokizi, could you be please more specific about what kind of complete installer did you use? How it was set up? Can you install a diagnostic software (like Wireshark) and check where are the Agents connecting (while failing to reach the ESMC Server)?
  2. Hi, webconsole is not dependent on the ESMC server (form the installation point of view). Those can be installed on different machines using separate installation methods. They only need to be the same version. During the All in one installation you can de-select the Webconsole component and install the ESMC server with the SQL express the easy way. Afterwards you can install webconsole manually https://help.eset.com/esmc_install/70/en-US/http_proxy_installation_linux.html?component_installation_webconsole_windows.html There is no need to tinker with agent or server if webconsole is failing this way. Most likely the problem is Java / browser / tomcat.
  3. Hi, I am glad it works. If clients could be in the same subnet even while they are off the internal network, you have to find some condition which is changed when they are off. If network is not a reliable indicator, how they even know they are off? Is there some other app involved?
  4. janoo


    Hi, proxy chaining is supported, only authenticated connections are not. You can read more about proxy chaining here: https://support.eset.com/kb7034
  5. Exactly as MichalJ said, pairs of Dynamic group + Agent policy. Static groups are not viable option for this. (Clients can not automatically change their position in a static group). See the similar scenario: https://support.eset.com/kb6851/
  6. Hi, if you set this groups and policies while Clients are on the network and connected, policies and DG rules are stored on the agents locally, so they can resolve themselves under new conditions even without server assistance. This ability is necessary for agents to work properly, because, e.g. if you have replication period set to 6 hours, your agent needs to know what to do every second during those 6 hours. The question for you is, it is even possible in (your infrastructure) for agents from outside to reach the ESMC Server?
  7. Hi Zafer, using the hostnames is the best practice, however if you do not want to use that, there is a workaround for this: Duplicate your agent policy and set up different IPs in those duplicates. Create dynamic groups with conditions that would separate roaming agents from other agents (e.g. subnet) and apply policies to those dynamic groups appropriately. After that, when the agent find itself in the new group, it will start using the other IP.
  8. janoo

    upgrade ESMC virtual appliance?

    You can also set up the OS Update task as recurring task, for example for every Sunday night.
  9. janoo

    upgrade ESMC virtual appliance?

    You can update ESMC components using client task component upgrade. You can upgrade OS behind VA (CentOS) using OS update task. You can not update VA itself, only pull database from old one to a new one. But then you have to change IP or fix the DNS record, so your agents would keep connecting to the right ESMC Server.