Arakasi

Yeah this is something i have experienced, and i always have to delete my rules for the game and recreate in learning and switch back to interactive again.

The switch to learning mode is simply to have the firewall create the necessary rules for you, switch back to automatic or interactive after the fact.

This is due to conflicting drivers usually, and you have to remove any other security products you might have. Try running the ESET Uninstaller in safe mode to check for any existing drivers of security products that may need removal. hxxp://kb.eset.com/esetkb/index?page=content&id=soln2289

Actually, there are 32 bit and 64 bit versions of each Home edition product. You can find all of them here, 32 bit and 64bit versions, ensure you download the respective one for your OS. ESET all home versions

You could also download the ESET Uninstaller tool, which will remove your current version and the older remnants as well.

Now that your system is repaired; Ii would try a clean uninstall and reinstall of the latest version 7, followed by a full update of definitions, which should get you back on track if there are still some discrepancies.

Did not see this one myself. It may have never received the attention it deserved. Let's see if we can get someone on it, now that it has been bumped to the front of the line. Thanks for the bump Ugly2.

Live Grid & Web access module

Looks like a FP, I would add House call to the exclusions list in advanced settings > antivirus & antispyware > exclusions Do you have Enable detection of potentially unsafe applications enabled ? If so, you could also uncheck that if it falls in that category. If it falls under the unwanted or unsafe category, its not considered an FP, but an accurate detection, and you would simply need to exclude the directory.

If the ESET Uninstaller hasn't been used, that's the problem. I was not aware if it had been used yet.

Here is the location of doing a push upgrade and the KB article explaining how to create the mirror for clients reporting back for updates hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN814

Hello, We need a little bit of clarification. Are you using ESET Endpoint Antivirus ? Or Nod32 ? Do you have Eset Remote administrator console installed on the server residing on the same network as clients ? Do the endpoints not update on their own ? They are suppose to. You can set it for update from ERA local server, or ESET servers. This is regarding definition and module updates. Upgrading the actual software from lets say version 4 to 5 is a different process and you can perform that from ERA also. Regarding you question, the best i can answer with right now, is in the advanced setup of the endpoint under Update settings. Or through the policy manager built in to ERA. I am still unsure what answers to give you without more detail on your current setup ! Thanks

No problem, maybe Marcos will have a good suggestion as well from ESET. Now that we know what is going on.

If you dont see the directory you may need to turn on hidden files and folders as well as hidden OS files and folders in Folder options of Control panel.

Hi, This is a flaw with WMI and Security Center. Go to Administrative tools in control panel, and launch services. Find Security Center and check that it is set to Automatic. Stop the service. Find Windows Management Instrumentation (WMI) and stop that service too, make sure its automatic. Rename the following directory C:\Windows\System32\wbem\Repository to Repository.old Restart the computer and check if Security center reports ESET correctly !

Here is what i suspect is happening. Parental controls uses a different DNS then the one provided by your ISP in your router/modem. When the child profile in question attempts to launch Internet explorer and visit a site. It requests the IP from ESET's DNS and checks against your rules or theirs. Your computer must contact 224.0.0.252 which will convert website to IP and allow you to visit. If the learning mode does not allow the creation of these allowed rules, and since the child account cannot respond to rule changing due to requiring admin access or Parent control access, i would say this could be a flaw. I would have thought that ESET had the dns already allowed in the program but, Interactive mode is a different and very strong way of using a firewall. How does it act in automatic mode with rules ? One thing to keep in mind. The DNS request is being blocked by the firewall, and if you were to allow an exception for that DNS, parental controls might begin to work as intended. 224.0.0.252 IP to add to exception. Its buried deep in the program, but its something like this : Advanced settings > Network > Personal firewall > Rules and zones > Setup under editor > Rules tab > New > Remote tab and add IPv4 address allow for udp. Maybe this will resolve the issue ? Let us know if you get stuck or if it helps !

What OS, i will try. Also, please follow Marcos suggestions because he will be able to ascertain the problem by viewing your logs. This will get you a fix from ESET if needed.

I don't think the rules arent getting created properly and there are more that could be popping up in interactive mode. Child accounts cannot approve the creation of rules so they will automatically get blocked. Reinstall ESET, switch to learning mode, turn on your parental accounts. Use it that way for at least a full 24 hours including using the child account to browser. Then switch to interactive mode the following day.

ESET Remote Administrator

Smart optimization. None of your files have changed so it skips em all...... (0.5 secs) You're safe.

He has to switch back and forth from his metro apps, and the desktop to address ESS pop ups and dialogues. I have seen this myself a time or two.

Hi nickster. I would say try switching the firewall to learning mode under the child account, and then launch the browsers. If it works without disabling, switch the firewall mode back to its original, and try again. If it still fails to work correctly, you will need to delete the rules for IE and firefox, and create them again, using learning or interactive mode.

Weng, i suggest contacting customer care to assist you with your issue, it may be difficult to straighten out what has been done. Are you in the United States ?

Hello, Did someone in support tell you this ? Because they don't verbally say we will call you back in 24 hours. Or did you leave a message. ( the message says we will contact you back in 24.) Why would you leave a message and expect fast turnaround for your customers needing an answer now ? I have to call ESET everyday because i am a distributor. I am also a Network admin for multiple companies just like you. When i call the San Diego office for support, the hold times can be from 3 minutes to 30 minutes or more; however i will always wait for someone to pick up if my questions are dire. You cant just hang up and then complain, or leave a message and complain about fast response. I always have my questions answered right then and there, or i schedule my appointments with level 3 and they are always ready at the scheduled time. I understand this is constructive criticism, and there are some areas in support that need to be better handled (example: voicemail cases not being contacted). However what you are describing is like an oxymoron, it doesn't really happen unless under certain conditions. If you have answers that you cant wait for on the phone, leave a forum post or thread anyway, some of us answer very quickly here on the forums, or send me a PM, and i will help get you your answers, simply because i have a handful of contacts in the company, from sales engineers to managers, have met a few researchers as well.

Mike, That is your phantom account for Anti-theft. Don't log on to it, or remove it. You may be able to re-name the user account on your my.eset.com page under Settings to something other then oglotodp. Maybe John or your first name* pm for details. Hope this clears it up.