Marcos

A weird thing is that version 10.2.240.0 was never released. Please provide a screen shot of the main gui -> Help and support. Alternatively you can copy / paste information from the "Details for customer care" window. In order to downgrade to v9, download a v9 installer from https://support.eset.com/kb2885/, uninstall v10, reboot the machine and then install v9.

Please downgrade to v9. Windows XP doesn't support SHA256 certificates which is a system pre-requisite to download update modules in a near future.

What version of ESET NOD32 Antivirus do you have installed? The latest one with support for Windows XP is version 9. We strongly recommend upgrading to a modern, fully supported and much more secure OS since installing any security software on an old and unsupported OS can't make it secure enough.

Under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps, create a DWORD value DumpType and set it to 2. Next reboot the machine and reproduce the crash. While the notification about the crash being displayed on the screen, compress the dump, upload the archive here.

Either the other AVs do not work as a protected service or they do not call a particular API function that causes the rll file to load.

Please open a support ticket via the built-in form so that logs are submitted to customer care for perusal.

Please read https://support.eset.com/kb3690/. The ESMC release 7.0.72.2 contains the version 7.0.577.0 of the ESMC Server for Windows and version 7.0.471.0 for Linux.

Please run this diagnostic tool and provide the generated text log.

Please carry on as follows: - enable advanced logging under Help and support -> Details for customer care - run the command-line console and type ([Enter] means to press Enter): set NSPR_LOG_MODULES=SMTP:4,IMAP:4 [Enter] set NSPR_LOG_FILE=%HOMEDRIVE%%HOMEPATH%\Desktop\tbird_log.txt [Enter] start thunderbird [Enter] - reproduce the issue - close Thunderbird - stop advanced logging - collect logs with ESET Log Collector - provide me with the archive generated by ELC and "%HOMEDRIVE%%HOMEPATH%\Desktop\tbird_log.txt" I would also recommend opening a ticket for your local customer care and providing them with the logs so that the case it tracked properly and timely response is ensured.

MacOS Catalyna is to be released in the fall. We officially support only final versions of operating systems, not betas since a lot can be changed under the hood before the new MacOS is released which could break ESET's functionality. At the time of the official release of the new MacOS, we should have a compatible version of ESET CyberSecurity and ESET CyberSecurity Pro at your disposal.

Are you able to reproduce it with a Gmail account? What IMAP server do you download your emails from?

How many active licenses for consumer products do you have? Could you please provide a public license ID of such license?

Honestly, it surprises me that you don't want to be notified about errors but want to be notified about threats. The thing is almost all the above mentioned errors may indicate an issue with protection and as a result the machine can get infected. Hence the question why not to be notified in advance about potential issues to prevent infection. If you want to be notified about unresolved threats and not get any notifications about errors, change the minimum verbosity (well, actually it's rather severity) to critical.

Before making any conclusions, please contact samples[at]eset.com and provide the following stuff from the affected machine: - logs collected with ESET Log Collector (ESET must be installed and activated beforehand if it's not) - a handful of encrypted files (ideally Office documents) - the ransomware note (payment instructions). If the files were encrypted by a 100% legitimate tool, such as PGP, it's not obviously possible to detect such. An attacker might have hacked in via RDP and use it to encrypt files. If that's the case, what failed was not the AV but the security of the system which should have prevented remote attacks via RDP. However, without logs we can now only speculate what happened but the requested logs may shed more light.

You can pause protection, e.g. via the right-click tray icon menu.

I think it was because your previous license expired about 2 weeks prior to renewing the license. In such case, it takes a little bit until license information is updated on servers. Had it been renewed on time, the product would have continued to work seamlessly after the renewal.

Please provide you public license ID or logs gathered with ESET Log Collector.

When using Edge, Internet Explorer will be used as a secure browser.

It's enough to re-enable self-defense, reboot the computer, enable logging of blocked operations in the HIPS setup, reproduce the issue, disable logging and then collect logs with ELC.

You can temporarily enable logging of blocked operations in the advanced setup, reproduce the issue and then disable logging. Next collect logs with ESET Log Collector and provide the generated archive.

You can provide me with ELC logs from the machine where it doesn't work and describe what you would like to achieve.

With a CD key you'll need to turn to the seller from whom you received it. Unfortunately you don't have location set in your profile so we have no clue where you are from and cannot recommend the appropriate contact information.

Please refer to https://support.eset.com/kb332/ and make sure port 53535 is open for the addresses in the table below: Are the notifications coming from machines with Endpoint v6 or v7 installed?