Marcos

It could be that only some ISPs are having connectivity issues with our servers since the US servers have been up and running and @itman from the US doesn't have any such issues. Please carry on as follows: Enable advanced logging under Help and support -> Technical support \ Reboot the machine Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments).

Please raise a support ticket for help with troubleshooting the issue.

Artificial intelligence is on everybody’s lips these days, but there are also many misconceptions about what AI actually is and isn’t. We unpack the basics and examine AI's broader implications.View the full article

Release Date: February 15, 2023 ESET PROTECT 11.0.14.0 has been released and is available to download. Changelog: Version 11.0.14.0 ADDED: Ability to download ESET LiveGuard Advanced behavioral reports ADDED: Time rules in Dynamic Groups ADDED: Client task-Check for product update (requires ESET Endpoint Antivirus/Security for Windows version 10.1 and above) ADDED: Windows Server Core 2022 support ADDED: In-product communication regarding MDM reaching EOL ADDED: In-product communication regarding CentOS 7 reaching EOL IMPROVED: Agent deployment using a server task IMPROVED: Server certificate notifications in Status Overview IMPROVED: OpenSSL 3.0 support CHANGED: Product renaming FIXED: Incorrect Dynamic Groups evaluation behavior on Agent startup FIXED: Ability to postpone EFDE update not functional REMOVED: Windows 7/8/8.1 support REMOVED: Windows Server 2008 R2 and Microsoft SBS 2011 support REMOVED: Ubuntu 16.04 LTS support REMOVED: macOS Sierra (10.12), High Sierra (10.13) and Mojave (10.14) support REMOVED: Legacy ESET product support for V4 & V5 on all platforms Other minor improvements and bug fixes Upgrade to Latest Version Upgrade my ESET PROTECT server to the latest version How to determine the version of components belonging to the package https://support.eset.com/en/kb3690 Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support

I've eventually received the ticket ID from our DE support. In the ticket a developer replied: We plan to investigate the problem in much greater detail in the future and optimize the product to provide a better performance in a next version. As the problem is easily replicated by accessing the website from a default installation of our product, we don't expect the need further data from the client.

Please ask for an update in the ticket since there's no note of the related ticket to ESET HQ. I've asked the person from ESET DE support for more information.

EFSW 6.5 reached EOL in December 2022: https://support-eol.eset.com/en/policy_business/product_tables.html I was under the impression that you have reported the issue for EFSW 9.0.12017. Please clarify.

As I wrote, there is obviously a typo in the email address since the license email and the ESET HOME email address differ in one letter "s": This can be amended only by the license issuer which is ESET Brazil. Please contact their sales or technical support to amend it.

We have not received any such reports from users and I have installed EFSW 9.0.12017 on Windows 2012 R2 without issues. Please provide logs collected with ESET Log Collector. As for certificate requirements, those are set by Microsoft and it's not something enforced solely by ESET.

Please provide your support ticket number or contact the distributor whom you reported the issue for an update.

Please raise a support ticket. It's likely that this won't be technically feasible.

The website is indeed infected as you can also see at https://sitecheck.sucuri.net/results/www.caimiinternational.com.

We have found out that there was a short high load on US servers at about 1:00 AM CET. Are you still getting the notification?

We have found out that there was a short high load on US servers at about 1:00 AM CET. Are you still getting the notification?

We have found out that there was a short high load on US servers at about 1:00 AM CET. Are you still getting the notification?

No wonder why it's suspicious: 41 / 67 https://www.virustotal.com/gui/file/31ec588430485b1f11a2e390ae4858cb7704e3a04b6269c5fe9a4edcf0f05c05

Please provide at least the SHA1 hash of the file. We recommend submitting possible false positives to samples[at]eset.com as per the instructions at https://support.eset.com/en/kb141.

There is a link Contact ESET Technical Support at the bottom of https://support.eset.com.

I'd recommend creating an exclusion for the vulnerability scanner process.

Please carry on as follows: Enable advanced logging under Help and support -> Technical support Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Blocked network communications can be allowed via Setup -> Network -> Resolved blocked communications.

Please provide logs collected with ESET Log Collector as requested.

Please sign up for this forum, re-post it the appropriate product forum and provide logs collected with ESET Log Collector as well as a screenshot of where you are seeing the memory usage, including the column names. Does it change after a computer restart? How long does it take for memory consumption to grow to such an extent after a restart?

Learn how the cyber variety of CSI works, from sizing up the crime scene and hunting for clues to piecing together the story that the data has to tellView the full article

You can report email messages incorrectly evaluated by the ESET Antispam as spam according to the instructions at https://support.eset.com/en/kb141. You can also attach the email in the eml or msg format here if you would like me to check it out. Attachments are available to ESET staff only. Submit spam or spam false positives Submit emails in .eml or .msg format For ESET to process your submission, it must be included as an attachment in .eml or .msg format. Email sent in a different format cannot be processed. In Microsoft Outlook, drag an email to your desktop to export it as a .msg file. If you use a web-based email client, consult their help resources for instructions to export your mail. Email incorrectly marked as spam: If you received an email message classified as spam by your ESET product, and you do not recognize it as spam, send an email to nospam@eset.com with the original message as an attachment in .eml or .msg format. Undetected spam: If you received an email message that you classify as spam, but your ESET product did not classify it as spam, send an email to spam@eset.com with the original message as an attachment in .eml or .msg format. If you are using ESET Cloud Office Security, use dedicated email addresses nospam_ecos@eset.com and spam_ecos@eset.com to report false positive (FP) / false negative (FN) detections for spam. For detailed instructions, see ECOS Online Help.

As soon as the management agent is installed with a correct configuration and certificates, it will start replicating to the ESET PROTECT server. If no static group was specified, it will appear in the Lost & found group. Using a Static group sync. task the machine will be moved to the appropriate static group.