Marcos

You can check the list of sites with permissions to use camera in the Privacy and security settings in Chrome:

We have already answered above. Please let us know if you experience the issue when WMI and the registry are not selected for scan.

To my best knowledge, downloaded logs are stored in the ESET PROTECT database. Please elaborate more on what you need to examine in ELC logs from that many machines.

The website is indeed infected: https://sitecheck.sucuri.net/results/https/www.tours-fondettes-agrocampus.fr

The banking trojan, which targeted mostly Brazil, Mexico and Spain, blocked the victim’s screen, logged keystrokes, simulated mouse and keyboard activity and displayed fake pop-up windowsView the full article

ESET is not a remote monitoring software. Internet history when no security alert is triggered? No Internet history when a security alert is triggered? No Periods of activity? An admin will see when the management agent has recently connected to the PROTECT server. Other relevant things? No

Does it work if they connect directly and not through the proxy?

You can assign different policies with schedules tasks to the groups; one that would be allowed to pause or cancel scans and the other one that would not have the permissions. Only users with administrator accounts will be able to cancel scheduled scans if allowed by a policy.

At the bottom of https://support.eset.com there is a link "Contact ESET Technical support".

If you have a valid license, uninstall v12, install the latest v17.0.16 and activate it using your license. Since everything has been said and explained, we'll draw this topic to a close.

Module updates are not guaranteed once a particular version reaches EOL. V12 reached EOL in 2020 so it's normal that it cannot be updated.

Please download the installer from https://download.eset.com/com/eset/tools/installers/live_eis/latest/eset_internet_security_live_installer.exe and activate it using a trial license if you want to try it out for the next 30 days before you purchase a license or uninstall the software.

V12 reached EOL in 2020: https://support-eol.eset.com/en/policy_home/product_tables.html It looks like a cracked version of ESET as it is a kind of a trial license which are supposed to be valid only for 30 days. Please uninstall ESET. If you want to continue using it, purchase a license and install the latest version 17.0.16 from scratch.

Please check if you can reproduce it with the registry and WMI not being scanned, otherwise it's expected that the counters are refreshed not every second.

Yes, it's not possible to block just the url you want to allow but also urls from which the allowed url loads other resources from.

Could it be that SSL/TLS communication is scanned in your network? Is communication with ESET's servers allowed on a firewall or proxy according to https://support.eset.com/en/kb332?

It's hard to tell since each distributor may have a different number of tickets pending in the queue for processing. If you have a license from the Romanian distributor, you can try to reach out to them through https://www.eset.ro/suport-antivirus if you don't get a response soon.

According to the log it appears that the management agent has been replicating to the server correctly. If you are positive that you have no filters enabled and don't see those servers when you select "All" in the Computers pane, please raise a support ticket for help with further troubleshooting.

You could use Web Control to block all categories and create a permissive url-based rule for the urls you want to allow.

Unfortunately that won't help me. I'd need that file, scan it myself and possibly pass it to developers for perusal if I don't find anything obvious wrong with it. Does changing the scan limits to the maximum possible value make a difference?

We would need to get the files in question to find out what exactly is reported and why. As for filtering errors, not sure if there's a filter on Mac similar to that on Windows that would allow for hiding warnings and errors:

I've created a user "Jørgen" and installed the management agent using the batch installer fine. Please raise a support ticket to find out why it was failing on your machine.

Do C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log from the troublesome servers contain more details about the issue? Could you please post the logs here?

Release Date: February 22, 2024 ESET Full Disk Encryption v1.4.58.0 has been released and is available for download. Changelog: Version 1.4.58.0 ADDED: Automatic application updates now use the proxy settings FIXED: A problem where multiple disks would be grouped as one within the UI FIXED: A problem where upgrading to version 1.4 caused black screen when booting on systems with older UEFI implementations FIXED: The bootloader now adheres to the 'User can change password' policy FIXED: A problem where proxy settings were not being applied FIXED: A problem where the product could become deactivated randomly FIXED: A problem with keyboard keys in the bootloader. When Caps Lock was on and combined with modifier keys (SHIFT, CTRL, etc) the wrong characters would be outputted FIXED: A problem when EFDE automatically updated, a status message would show stating the update had failed FIXED: A problem in certain environments which would cause the Agent Interface Service to crash Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support

RDP is allowed in the trusted zone. It would be dangerous if it was allowed by the firewall from untrusted networks too. Please carry on as follows: Enable advanced logging under Help and support -> Technical support Reproduce the issue with blocked RDP Stop logging Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments). If the archive is too big to upload here, upload it to a file sharing service and drop me a private message with a download link.