Marcos

You can't install ESET CyberSecurity v7 as it requires MacOS 11+. You should install ESET CyberSecurity v6 which installs on MacOS 10.12+: https://help.eset.com/ecs/6/en-US/?ud_ena_intro_requirements.html.

Does it happen even if you disable scanning of network drives in the real-time protection setup? Does pausing only real-time protection make a difference? Please carry on as follows: Temporarily disable Protected service in the HIPS setup Reboot the machine Start logging with Procmon Reproduce the issue Stop logging Save the Procmon log unfiltered in the PML format and compress it. Collect logs with ESET Log Collector and upload the generated archive along with the Procmon here.

This was a FP which was fixed about an hour ago. We apologize for the inconvenience.

Please raise a support ticket regarding questions about API.

It appears that logging was enabled for a longer time. EpfwLog.pcapng has grown to 1,17 GB and therefore could not be collected by ELC. 1, Please clear the content of the C:\ProgramData\ESET\ESET Security\Diagnostics folder. 2, Then enable advanced logging under Help and support -> Technical support. 3, Run update and reproduce the issue with update servers being unreachable. 4, Stop logging 5, Collect logs with ESET Log Collector.

What on-demand scanner profile did you use in the scan? Could you create one with archives, sfx archives and email files turned OFF and Smart optimization turned ON? Does such scan complete quicker?

Unfortunately I'm not well versed in PowerShell. It's rather a question for PowerShell experts in the appropriate (probably MS) forum.

It was confirmed by developers that the "Blocked" list contains urls that are not scanned for malware and are blocked. Please make sure to remove the url frm the "Blocked" url list.

I'd recommend checking the spam folder, the verification email was sent to your email address pXXXXXXs@hotmail.com. Anyways, I've received a response from ESET LLC that they have deactivated auto-renewal for your license.

It appears that you have eventually verified the ownership and added the subscription to your ESET HOME account ziXXXXXXXXXXXXXXly@hotmail.com.

While it is possible that in the future it will be possible to manage also Parental Control for Windows via https://parentalcontrol.eset.com/, we can't promise it as of now.

The detection is from Sept 2023 plus we'd been monitoring it for several months before.

ESET CyberSecurity v7 natively supports ARM CPUs. Other ECS features will be added throughout this year.

If you attach a device that is blocked by Device Control, it should appear in the Device Control log on the endpoint as well as in the appropriate DC reports generated by ESET PROTECT.

The management agent for MacOS can be downloaded from https://download.eset.com/com/eset/apps/business/era/agent/latest/agent-macosx-x86_64_arm64.dmg.

Windows firewall allows all outbound communication so no extra rules should be needed for ESET security products to work.

Yes. Some features may require a computer restart after installation or upgrade to work.

I'm not sure if i follow but didn't you want to allow access to the site *.figma.com? Why did you add it to the blocked address list then? If it's accessed via https, then port 443 would have to be added to the list of http ports.

Unfortunately it is not clear what the issue is. My understanding is that you received the above notification telling you to reboot the machine to complete the installation of Webcam protection which you did and the notification didn't appear again as expected. Please clarify.

Please raise a support ticket for further troubleshooting.

Do you have a CA certificate with CN "ESET PROTECT Server Test" installed in your ESET PROTECT? Is there also an agent peer certificate installed issued by CA with CN "ESET PROTECT Server Test" with "yes" in the "CA is present" column next to it?

As AI-powered voice cloning turbocharges imposter scams, we sit down with ESET’s Jake Moore to discuss how to hang up on ‘hi-fi’ scam calls – and what the future holds for deepfake detectionView the full article

If you were not able to resolve it by following the instructions at https://help.eset.com/protect_cloud/en-US/vdi.html, please raise a support ticket for help with further troubleshooting.

Does it happen with the latest version of ESET Endpoint Antivirus v7?

Please submit just one or few suspicious files from the image as an email attachment to samples[at]eset.com. I assume the big image must have thousands of files inside, we need just the suspicious ones which should be also substantially smaller in size. Also provide valid reasons why you find them suspicious; if the files are detected by other AVs, if you ran them and they did something malicious on your machine, etc.