Marcos

Startup scans are very important for protecting your computer and potentially cleaning troublesome malware. Should you encounter an issue with them, it's better to contact ESET and try to find a solution instead of disabling the startup scan tasks completely.

There should be more information about the reason why maximum protection is not ensured below the message. What does it read?

I'm not familiar with this type of mount path and Google didn't yield any useful results either. Will inquire our engineers about it but it seems to me non-standard. That's probably because every account has it's own quarantine and gui shows total number of quarantined files in all accounts. That's because you chose to scan files without cleaning them. Cleaning is run from the Advanced options submenu by default (this was first reversed in v7 beta). If you exclude a folder or files(s) from scanning, they will not be scanned by any of the proteciton modules, including the on-demand scanner.

There's actually an issue with Metro applications; I was able to reproduce it on my alternate home computer. Renaming the HIPS driver makes the issue go away. Will report it to the developers right away.

With v6 you didn't encounter this problem? If possible, try to narrow it down to the particular module by disabling protection modules, one at a time.

Yes, using your license on a virtual machine by the same user is in concordance with EULA.

The Beta Editions of ESET Smart Security 7 and ESET NOD32 Antivirus 7 have been released and are now available for you to download for testing purposes. DOWNLOAD HERE When upgrading from an existing version, we strongly recommend that you update the virus signature database and modules first. Clean installations of the programs are recommended, however. New features: Advanced memory scanner provides protection against obfuscated threats Vulnerability shield protects your computer from network threats exploiting vulnerabilities in communication protocols Improved cleaning of rootkits ensures that even in case of infection with persistent malware, the system will be restored to a working malware-free state Device control allows for controlling access to a variety of devices and peripherals Automatic first time scan cleans potential malware on the computer and improves performance of future scans Read about the Version 7 Known Issues in our Knowledgebase Section. We value your participation in beta testing Users Worldwide Starting from June 11, each week we will draw 100 ESET Smart Security beta testers who will be awarded a one-year ESET Smart Security license. The contest ends on July 11, 2013. The sooner you enter, the higher chance of winning. For more information about the contest, please visit hxxp://www.eset.com/beta/v7.

In order to block https web sites, you must have scanning of SSL enabled, otherwise the address would appear encrypted to the scanner. After enabling SSL scanning, you shouldn't get any pop-ups as long as automatic mode ("Always scan SSL protocol") is selected.

I assume you prepared the files yesterday when you were able to reproduce the FP, right? Then you can upload the package to our ftp server as per the instructions I sent you yesterday (check your private messages by clicking the envelope in the right-hand upper corner of the forum). Anyways, I assumed the detection can be reproduced at any time when a scheduled disk scan with operating memory selected among targets is run which doesn't seem to be the case (as you couldn't reproduce it today any more). Please try to find out the common pattern when the FP is detected as this is very important information for us.

First of all, we'd need you to reliably reproduce the detection. Do you know if something has changed between when the FP was detected during a scheduled scan and the last scan when nothing was detected? (e.g. the computer was restarted in the mean time, a specific application was running when the FP was detected, etc.). Try to run scheduled scans from time to time and try to find a common pattern when the detection is triggered.

Discussion on this topic was moved here.

Only a quick scan is run when the operating system starts and it's the only scan that is run by default. Normally it shouldn't take more than a few seconds for the scan to finish. You've mentioned that you didn't let the scan complete. However, startup scans are run silently in the background and there's no way to stop them. That said, I assume you stopped a scheduled disk scan instead of a startup scans.

A correct system date must be set in order for the program to report out-of-date status correctly. Try restarting the computer after setting the system date.

Does this error occur when you attempt to connect to an ESET Remote Administrator server from the console? Are you able to ping the IP address of the ERA server?

Do you use ESET Mail Security for Microsoft Exchange server or another ESET's product?

Couldn't it be that the files in question were on a mapped network drive?

Please create a package (rar/zip) containing the following stuff: - all *.dat files in the ESET install folder - dump of ekrn.exe (right-click ekrn.exe and select Create dump file) - SysInspector log Also I'll drop you a pm with further instructions where to upload the package. Could you confirm or deny that these detections occur only if you run a scheduled scan and not when you run a smart scan or on-demand scan of the whole disk via gui?

Since real-time protection is the most crucial protection module that should never be disabled, there's no way to turn off the warning.

The issue has been reported to engineers as a bug. V4 didn't pop up a notification when a scheduled scan was started.

By "disable Eset protection temporarily", you meant disabling personal firewall via gui? If so, try the following: - clear the firewall log - enable logging of blocked connections in the IDS setup - reproduce the problem - post the firewall log here

What's the difference between the scans with ~681,000 files scanned and ~396,000 files scanned? If the latter was a scheduled scan, too, why is the number of scanned files so much smaller? As for the last scheduled scan (681,442 files) when no threat was detected, I see that memory was not scanned this time. Did you disable memory scanning intentionally? If so, does re-enabling memory scan trigger detection again? Please also post information about installed modules from the About window as well as information about the oper. system and platform (x86/x64).

Disabling the Social media scanner is not a solution that would help the user stay protected on Facebook. We'll see what he'll reply to my question.

If you receive the error mentioned in the initial post, try disabling self-defense and restarting the computer prior to uninstalling ESET and see if it makes a difference.

Doesn't the bubble pop up only when a scheduled scan starts? In such case, it's important to notify the user,otherwise it might be difficult for the user to realize that it's the scan that consumes cpu.

Are you able to reproduce it at any time and with any malicious link? I'm also interested to know more about your statement "Most of threat can be detected by ESS." Does that mean there are also some undetected threats that one could download and run?