-
Posts
37,874 -
Joined
-
Last visited
-
Days Won
1,502
Everything posted by Marcos
-
I've tested it and the list of blocked addresses was applied properly on the client. Perhaps you could provide me with the policy you use (xml file) so that I can check if there's something wrong with it.
-
You can edit this value in safe mode or after disabling self-defense and restarting the computer.
-
ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
Just to make sure, do you have scanning SSL disabled? -
Please provide a memory dump from the crash so that we can determine the cause.
-
ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
In the case of CCleaner, disabling AMS would most likely do the trick as it's a tool that checks various sensitive locations and thus triggers AMS scans. We'll look into it, at least it shouldn't cause egui to crash. -
ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
Please create a SysInspector log and send it to me attached to a personal message. Also please confirm or deny that disabling advanced memory scanner helped or not. You wrote you were going to try it but then you wrote you went back to v6 without answering my question which is very important for us to know -
ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
Do you observe the issue when doing something specific or it occurs also when you leave the system in idle state? Does disabling Advanced memory scanner in the HIPS setup make a difference? -
We can confirm that nothing is detected in the application mentioned.
-
How's that if there's report of HIPS breaking and not working in win 8.1? I haven't tried it yet but there are quite a few in the forum.... not a complain either, just a question. If one is having issues with Windows 8.1 build 9600 (RTM), maybe they don't have the most current HIPS and Anti-Stealth modules installed yet or haven't restarted the system after the modules were updated. The modules adding compatibility support for Windows 8.1 RTM were released for v7 users just yesterday.
-
ESET traffic filtering feature conflicts with our software
Marcos replied to a topic in ESET Endpoint Products
If you could provide us with step-by-step instructions, we'll try to reproduce it in our environment to pinpoint the issue. -
Windows 8.1 RTM hasn't gone retail yet and it's already fully supported by v7
-
It is apparently ransomware displaying a fake warning to scare the user and to get him or her to pay money to remove the screen lock. If ESET was updating properly before you encountered this infection, the following procedure should clean it out completely: - restart the computer - wait at least 5 minutes after the system starts up and the screen locks - restart the computer The ransomware should be cleaned then. I'd also recommend installing the latest v7 beta which turned out to be very stable and provides superior protection against new born malware especially thanks to the advanced memory scanner and exploit blocker.
-
Endpoint Security installation issues - URGENT
Marcos replied to TrubbleMaker's topic in ESET Endpoint Products
Please follow these instructions to generate install logs. Once done, create an ESET SysInspector log as well and compress all logs into an archive. You can send me the archive with logs by attaching it to a personal message. -
Endpoint Security installation issues - URGENT
Marcos replied to TrubbleMaker's topic in ESET Endpoint Products
Couldn't it be that the message reads something along the line that the installation process ended prematurely instead of that it was interrupted? -
You can use an ESET Smart Security license to download and update ESET NOD32 Antivirus but not vice-versa. Yes, update files are same, however, not all product versions may necessarily have the same version of modules installed at all times Only components used by a particular product are updated, ie. ESET NOD32 Antivirus will not download firewall module updates. If an update attempt fails, you'll receive a message about this. You can also compare the version of the installed virus signature database with the version listed on ESET's website if you want to make sure you're fully updated.
- 2 replies
-
- update
- username/password
-
(and 1 more)
Tagged with: