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siljaline

Weekly Scan Issues

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ESET Endpoint Antivirus Version 6.4.2014.0 on Win 7 32 bit O/S

These issues were encountered during a regular weekly scan of two internal hard drives approximately 232 GB each + one Western Digital MyBook external drive at 1.3 TB.

Scanning all targets via hxxp://support.eset.com/kb2909/?locale=en_USscan setup on scheduler is listed as weekly "in depth scan" - not to be confused with Smart Scan which I never use.

Question Plus issues -
 
Why does it take 3.5 hours to scan all these drives ? Email file scanning is disabled.

Why (or) is it normal to see numerous scan dialog boxes during the scan ? (see screen capture)

When scan is completed the scan results are not kept on the UI after a reboot although they should for further review. I see this as a bug.  Can no longer dismiss the scan results dialogue.



 





 

post-63-0-13795100-1472498118_thumb.png

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In-depth scan has smart optimization disabled so virtually every single file is scanned each time. If you want to run scheduled scan on a regular basis, it's good to use the Smart scan profile which would skip trustworthy files from scanning.

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I've enabled Smart Optimization as it's not enabled by default. Not everyone has countless hours determining if these settings are all optimal.

I will not use Smart Scan in lieu of an in-depth Weekly Scan as recommended by ESET.

 

 

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Can you send us your scheduler profile? 5 scan boxes indicates, that there are 5 scans happening at the same time, which might indicate problem with configuration.

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If you mean screen captures, see attached. If no, please elaborate.  I do agree with your statement that numerous scans at once indicates issues.




 

post-63-0-23463800-1472551370_thumb.png

post-63-0-82337900-1472551384_thumb.png

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What is configured in the "action to take, if the task is not run at the specified time"?
What I have seen in the screenshots is, that the each scan was started with +1 minute after the previous one. So can you please send us the details of the scan profile (try to edit).

I mean this screen:

 

post-35-0-18727900-1472555451_thumb.png

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I have changed the value or parameter in the Skipped Task box to "At Next Scheduled Time"

The in-depth scan now completes in about 1.5 hours. I am following up here as you didn't provide closing remarks.

 

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I have forwarded this issue to our QA / development, for comments. As soon as I will have some feedback, I will come back to you.

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Thanks, I will be standing by for the QA comments and feedback.  I appreciate the assistance.  

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MichalJ - the weekly scan did not run this morning as it was supposed to.  Launched just now via the scheduler.  

 

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