Deni 0 Posted August 21, 2013 Share Posted August 21, 2013 Hello, I have got a problem with anti-theft on Eset Smart Security 6.0.316.0. So I activated to test it on my laptop and it works but when I marked ''I recovered my device '' and restart the computer I got the message that my computer is stolen and I must return it. After that I disable anti-theft function in my Eset but the problem is still excist. After that I uninstall ESET but the message is still appears at start up so I reinstall my Windows 7 and run Eset without anti-theft function. THE MAIN PROBLEM: I've got second computer with Windows XP SP3. When I turn it on it have got the same message like laptop (the device is stolen). In my.eset settings I didn't mark it as missed so why it tells me that it is stolen?! So I disable anti-theft in it and deleted it from my.eset profile. The message is still displayed at start up. What can I do to disable it permanently? I don't want to reinstall this computer. Thanks for your time ! Deni Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted September 4, 2013 ESET Staff Share Posted September 4, 2013 can you please pm me your device name and/or email? i'll investigate where can be the problem. thx Link to comment Share on other sites More sharing options...
Deni 0 Posted September 10, 2013 Author Share Posted September 10, 2013 can you please pm me your device name and/or email? i'll investigate where can be the problem. thx Thanks for your help. I PM you ! Link to comment Share on other sites More sharing options...
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