ESET PSA Plugin - Autotask

[Nathan Warren - REformIT 1]

I am attempting to configure the ESET PSA plugin with our PSA tool Autotask, are there any specific requirements that need to be configured on the Autotask side for this to work? I have configured a API user with System API security level.

I am using the UK Zone URL.

the Error i am getting is - Connection failed, Autotask returned error InternalServerError (Internal Server Error)

If i try a different URL or unknown username i get a Unauthorised error which suggests i am using the correct URL?

[IggyPop 22]

Hi @Nathan Warren - REformIT,

would you mind sending an email ([email protected])  to me and my team, who are working on the PSA Plugin?

We will try to advise you via email as it main be easier.

Kind regards,

Ingemar

 

[Nathan Warren - REformIT 1]

Hi Ingemar,

No worries, i have just sent you an email with the chain from the tech support ticket i have open with ESET

[IggyPop 22]

If I get a reply from the team ealier I will try to give you an advise throughout this afternoon.