Nathan Warren - REformIT 1 Posted February 13 Share Posted February 13 I am attempting to configure the ESET PSA plugin with our PSA tool Autotask, are there any specific requirements that need to be configured on the Autotask side for this to work? I have configured a API user with System API security level. I am using the UK Zone URL. the Error i am getting is - Connection failed, Autotask returned error InternalServerError (Internal Server Error) If i try a different URL or unknown username i get a Unauthorised error which suggests i am using the correct URL? Quote Link to comment Share on other sites More sharing options...
ESET Staff IggyPop 20 Posted February 13 ESET Staff Share Posted February 13 Hi @Nathan Warren - REformIT, would you mind sending an email (rmmintegrationteam@eset.com) to me and my team, who are working on the PSA Plugin? We will try to advise you via email as it main be easier. Kind regards, Ingemar Quote Link to comment Share on other sites More sharing options...
Nathan Warren - REformIT 1 Posted February 13 Author Share Posted February 13 Hi Ingemar, No worries, i have just sent you an email with the chain from the tech support ticket i have open with ESET IggyPop 1 Quote Link to comment Share on other sites More sharing options...
ESET Staff IggyPop 20 Posted February 13 ESET Staff Share Posted February 13 If I get a reply from the team ealier I will try to give you an advise throughout this afternoon. Nathan Warren - REformIT 1 Quote Link to comment Share on other sites More sharing options...
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