Nathan Warren - REformIT 1 Posted February 13 Posted February 13 I am attempting to configure the ESET PSA plugin with our PSA tool Autotask, are there any specific requirements that need to be configured on the Autotask side for this to work? I have configured a API user with System API security level. I am using the UK Zone URL. the Error i am getting is - Connection failed, Autotask returned error InternalServerError (Internal Server Error) If i try a different URL or unknown username i get a Unauthorised error which suggests i am using the correct URL?
ESET Staff IggyPop 22 Posted February 13 ESET Staff Posted February 13 Hi @Nathan Warren - REformIT, would you mind sending an email (rmmintegrationteam@eset.com) to me and my team, who are working on the PSA Plugin? We will try to advise you via email as it main be easier. Kind regards, Ingemar
Nathan Warren - REformIT 1 Posted February 13 Author Posted February 13 Hi Ingemar, No worries, i have just sent you an email with the chain from the tech support ticket i have open with ESET IggyPop 1
ESET Staff IggyPop 22 Posted February 13 ESET Staff Posted February 13 If I get a reply from the team ealier I will try to give you an advise throughout this afternoon. Nathan Warren - REformIT 1
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