tbsky 12 Posted December 14, 2023 Posted December 14, 2023 (edited) Hi: normally I will just press "product update" when there is new version of eset protect. but today I review the v11 changelog and found that win7 support is removed. if I press the "product update" will my win7 desktop no longer be manageable? or no win7 support just means that v11 can not be installed at win7 ? Edited December 14, 2023 by tbsky
tbsky 12 Posted December 17, 2023 Author Posted December 17, 2023 Hi: according to the document windows 7 is still supported via v10 agent. https://help.eset.com/protect_install/11.0/en-US/windows.html can anyone confirm the meaning of "REMOVED: Windows 7/8/8.1 support" at the release notes:
FRiC 10 Posted December 17, 2023 Posted December 17, 2023 Just upgraded to ESET PROTECT on-prem 11, and the single Windows 7 computer in my domain retained the versions as previously: ESET Endpoint Security 9.1.2063.0, and ESET Management Agent 10.1.1292.0. Other computers are already on EES 11.0.2032.0 and Agent got upgraded to 11.0.503.0. Hope this helps.
tbsky 12 Posted December 18, 2023 Author Posted December 18, 2023 15 hours ago, FRiC said: Just upgraded to ESET PROTECT on-prem 11, and the single Windows 7 computer in my domain retained the versions as previously: ESET Endpoint Security 9.1.2063.0, and ESET Management Agent 10.1.1292.0. Other computers are already on EES 11.0.2032.0 and Agent got upgraded to 11.0.503.0. Hope this helps. Thanks for the confirm. so it seems works. but ESET may refuse to support this kind of configuration if I understand the release notes sentence correctly: "REMOVED: Windows 7/8/8.1 support". It's strange ESET forum administrators won't answer questions like these which need to clarify support status. maybe I needs to create ticket. karlisi, Mar_k and Tomasz Trynkowski 3
Tomasz Trynkowski 9 Posted January 17, 2024 Posted January 17, 2024 (edited) Anyone else that has any experience on the issue? I have still a significant number of Windows 7 machines managed by the Protect and thus so far i am not eager to update it to 11 without knowing the answer. Specifically, i am interested not only about the status of the already managed machines, but also about whther it would be possible to add new ones (or reinstall/reattach Endpoint installations whose Agents stopped responding for one reason or another, which seems to be not so infrequent issue with 10.1 agent line) Edited January 17, 2024 by Tomasz Trynkowski karlisi 1
Most Valued Members ewong 8 Posted January 18, 2024 Most Valued Members Posted January 18, 2024 (edited) I've not been able to upgrade my Win7 systems to the latest version also. Heck, even my 8.1 system isn't updating. It's still stuck at 9.x . Edit: The thing is, ESET Protect will see these systems but will have them highlighted as yellow. I've attempted to upgrade one Win7 to ESS 10.x; but the task would fail. Edited January 18, 2024 by ewong
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