Lau 0 Posted September 25, 2023 Share Posted September 25, 2023 Hello Since my users updated to Ventura 13, the agent stopped to see them in Protect cloud I can see their last connection via the business account dashboard but on the Protect cloud dashboard I see the attached image. The two in green are the one where I reinstalled ESET and/or reinstalled the agent via command line. but after a day the system doesn't detect them Reinstalling the agent I followed this link : https://help.eset.com/protect_cloud/en-US/local_deployment_agent_macos.html it was working 1-2 days then not anymore. Does anyone have the same issue? fixed it? This is not easy as some user are remote. I know they are still protected but ESET Protect cloud think they are not up to date when they are. Thanks for your help. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted September 25, 2023 Administrators Share Posted September 25, 2023 Please raise a support ticket for help with further investigation of the issue. Link to comment Share on other sites More sharing options...
Lau 0 Posted September 26, 2023 Author Share Posted September 26, 2023 12 hours ago, Marcos said: Please raise a support ticket for help with further investigation of the issue. Thanks Marcos, will do Link to comment Share on other sites More sharing options...
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