isakovsergei333 0 Posted July 12, 2023 Share Posted July 12, 2023 Hello Team, Could you please provide some info about reason of issue? Windows does not load after uploading update KB5027215. If user turns off real-time protection of ESET, windows starts normal. Microsoft Windows 10 Pro (64-bit, x64), 10.0.19045.2965 ESET Product: ESET Endpoint Antivirus 10.0.2045.0 DUMP & Log Collector https://drive.google.com/drive/folders/1GpSOyqyBpKrK4EeYQtdFL_F6ANu5Cmdm Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted July 12, 2023 Administrators Share Posted July 12, 2023 Windows Defender is running: c:\programdata\microsoft\windows defender\platform\4.18.23050.5-0\msmpeng.exe Please refer to my last reply in https://forum.eset.com/topic/36914-copy-paste-issue-eset-conflict and make sure that Defender is not enforced via a policy. Peter Randziak 1 Link to comment Share on other sites More sharing options...
isakovsergei333 0 Posted July 14, 2023 Author Share Posted July 14, 2023 Hello, unfortunately, after disabling Defender did not solve the problem. Only disabling of real-time protection Eset module solved the problem. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted July 14, 2023 Administrators Share Posted July 14, 2023 Please provide a kernel or full memory dump generated when the issue occurs. Please refer to https://support.eset.com/en/kb380 for instructions how to configure Windows to generate dump and manually trigger a crash. Link to comment Share on other sites More sharing options...
isakovsergei333 0 Posted July 14, 2023 Author Share Posted July 14, 2023 Full memory dump is uploded here https://drive.google.com/file/d/1h25eGkrlTBZwojvq0jl0ZFq_XsAneHL-/view?usp=sharing Thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted July 14, 2023 Administrators Share Posted July 14, 2023 It's a kernel memory dump, developers would need a complete memory dump. Please configure Windows to generate complete memory dumps as per the KB above and generate one. Link to comment Share on other sites More sharing options...
itman 1,667 Posted July 14, 2023 Share Posted July 14, 2023 7 hours ago, isakovsergei333 said: Hello, unfortunately, after disabling Defender did not solve the problem. Only disabling of real-time protection Eset module solved the problem. Did you verify that Microsoft Defender is actually disabled; i.e. msmpeng.exe not running? Link to comment Share on other sites More sharing options...
Ursa Major 0 Posted July 20, 2023 Share Posted July 20, 2023 The new log is available at the link - https://drive.google.com/file/d/1TQzhwEl0NpVV8HDCVQHvb_QzPRjFHMcs/view?usp=sharing This log is without antivirus preload, otherwise the OS will not boot. It also fails to do memory dump at the moment when PC "can't boot" reproduce OS crash as instructed, when PC hangs on "Please wait" - fails, does not respond to buttons Thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted July 25, 2023 Administrators Share Posted July 25, 2023 Unfortunately without a dump from a manually initiated crash when the issue occurs we won't be able to determine the root cause. Do you use a USB or PS2 keyboard? If a USB one, would it be possible to try it with a PS2 keyboard? Please note that the instructions for manual initiation of a crash are different for USB and PS2 keyboards. Link to comment Share on other sites More sharing options...
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